Member Experience Host - Gym Front Desk & Sales

Frasers Group; Luton; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Free gym membership

20% discount across all brands

Monthly Frasers Champion awards

Opportunity to deliver personal training sessions

Training and development opportunities

Job summary

A fitness company in Luton is seeking a Membership Experience Host passionate about providing excellent customer service. In this part-time role, the ideal candidate will welcome members, support membership sales, and ensure a positive club experience. Responsibilities include driving engagement, maintaining hygiene standards, and acting as a key holder. Join a dynamic team with growth opportunities and enjoy a free gym membership plus discounts across all brands.

Qualifications

• Outgoing and positive attitude.
• Confident in handling day-to-day club systems.
• Sales-focused with motivation to hit targets.
• Flexible with varied shifts and operational duties.
• Genuine interest in fitness products and services.

Responsibilities

• Welcome members and guests with professionalism.
• Support membership sales and retention.
• Promote products and services in the club.
• Maintain cleanliness and hygiene standards.
• Act as a key holder, opening and closing the club.
• Use membership software for administrative duties.
• Promote engagement through fitness challenges.
• Support gym floor initiatives.
• Handle member feedback and complaints.
• Recommend products and services confidently.

Skills

Customer service

Sales

Administration

Flexible and adaptable

Passion for fitness

Job description

A fitness company in Luton is seeking a Membership Experience Host passionate about providing excellent customer service. In this part-time role, the ideal candidate will welcome members, support membership sales, and ensure a positive club experience. Responsibilities include driving engagement, maintaining hygiene standards, and acting as a key holder. Join a dynamic team with growth opportunities and enjoy a free gym membership plus discounts across all brands.