Member-Centric Customer Advisor | Flexible Hours & Growth

Yorkshire Building Society; Northwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent financial institution in Northwood is seeking a Customer Service Advisor to provide exceptional support to members. The role involves engaging with members through various channels, assisting them in finding suitable products, and embracing a culture of inclusivity and growth. Ideal candidates demonstrate strong relationship management and digital skills, with a commitment to continuous development. Flexible working options are available.

Benefits

25 days holiday plus Bank Holidays

On target bonus up to 15%

Pension contributions up to 11%

Private medical insurance

Access to a self-service benefits portal

Qualifications

• Challenging yourself to go the extra mile for colleagues and members.
• Demonstrating exceptional adaptability in dynamic environments.
• Displaying strong empathy to foster a collaborative work environment.
• Being dedicated to continuous self-development.

Responsibilities

• Get to know members and support them in finding the right products.
• Facilitate great conversations through various channels.
• Engage in activities like conducting savings meetings or financial education sessions.

Skills

Exceptional relationship management skills

Strong digital literacy skills

Empathy

Adaptability

Commitment to self-development

Job description

A prominent financial institution in Northwood is seeking a Customer Service Advisor to provide exceptional support to members. The role involves engaging with members through various channels, assisting them in finding suitable products, and embracing a culture of inclusivity and growth. Ideal candidates demonstrate strong relationship management and digital skills, with a commitment to continuous development. Flexible working options are available.