Meeting & Events Co-ordinator

HWSOF-Sales & Marketing; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality group is seeking an M&E Sales Coordinator to effectively sell meeting and event spaces while managing client relationships. This position requires excellent negotiation and communication skills, with a focus on providing exceptional guest experiences. Ideal candidates possess strong attention to detail and experience in a similar role within a 5-star hotel. Opportunities for growth and career advancement within the group are available.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates at hotels

Food and beverage discounts

Christmas gifts and employee parties

Cycle 2 work scheme

UK attraction discounts

Employee assistance programme

Qualifications

• Experience in a similar role within a 5-star hotel is a significant advantage.
• Smart and professional appearance.
• Approachable, positive, and proactive manner.

Responsibilities

• Convert incoming group, meetings and event enquiries into confirmed bookings.
• Support the sales team with administrative tasks.
• Conduct site visits for prospect bookings.

Skills

Excellent presentation, negotiation and selling skills

Very strong communication skills

Strong attention to detail

Tools

Delphi/Salesforce systems

Job description

Salary

Competitive Salary plus Tronc

Holiday

28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Sofitel London Heathrow is an award‑winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

About what you will do

M&E Sales Coordinator successfully sell our meeting and event spaces while managing client relationships to ensure exceptional, unique and memorable experiences are created.

• Respond to and actively convert incoming group, meetings and event enquiries into confirmed bookings to achieve targets and maximise revenue.
• Support the sales team with administrative tasks.
• Fully explore the sales potential of all new and existing clients.
• Chase provisional bookings to ensure best possible opportunity for conversion.
• Conduct site visits for prospect bookings and be involved in fam trips and internal events.
• Build strong relationships with key clients and agents to fully understand their needs, maintaining pro‑active contact with them.
• Actively up‑sell each business opportunity, selling all function space to its maximum capacity and to the right target market.
• Develop a knowledge of competitor properties and enquiry sales processes.

About you

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Strong attention to detail. A smart and professional appearance.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5‑star hotel is a significant advantage.
• Knowledge of Delphi/Salesforce systems is preferred.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary