Medical Secretary Max Fac

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading healthcare provider in Guildford is seeking a dynamic individual to join their Maxillofacial Department as a Medical Secretary. You will provide comprehensive administrative support to consultants, manage patient correspondence, and facilitate efficient office operations. Ideal candidates should possess excellent interpersonal skills, hold relevant medical secretarial qualifications, and demonstrate an understanding of NHS systems. The role offers a salary between £28,860 and £31,671 a year inclusive of high-cost area supplements. Join our team to make a significant impact on patient care.

Benefits

Comprehensive health and wellbeing program

Professional development opportunities

Qualifications

• Good general standard of education to GCSE level or equivalent including English.
• RSA II or equivalent in word processing/audio typing RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent.
• Experience of working in a very busy environment.

Responsibilities

• Provide a full range of medical secretarial assistance to consultants and their team.
• Manage own workload and prioritize tasks effectively.
• Produce all patient letters and correspondence using audio typing.

Skills

Excellent interpersonal skills

Calm and methodical approach

Good spelling and grammar

Working knowledge of NHS systems

Education

GCSE level or equivalent including English

Medical secretarial qualification (BSMS Certificate) or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

An exciting opportunity has arisen for a dynamic individual to join our growing Maxillofacial Department. We are looking for someone with excellent interpersonal skills and a calm and methodical approach to provide administrative and secretarial support within the consultant team.

The role will include a full range of medical secretarial duties, assisting consultants and the wider team. You will be required to manage your own workload while still being a team player, demonstrate efficient organisation and oversee the smooth effective operation of the office.

Main duties of the job

To provide a full range of medical secretarial assistance to consultants and their team. Manage own workload, demonstrate efficient organisation and oversee the smooth effective operation of the office. To work autonomously within a team, providing full organisational support to the consultant's practice and their team. To ensure procedures and working practices are in place so that the specialty and Trust can deliver a service that meets the standards and targets that have been set. To provide a considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole system.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

Please refer to the full job description & person specification

• To undertake a full range of secretarial duties for consultants and their team.
• To produce and forward all patient letters, and other correspondence in line with current standards using audio typing and/or dedicated software.
• To deal with all post, faxes, e-mails, results etc. on a daily basis and prioritise as necessary to ensure consultants and their team are aware of urgent results and information.
• Take responsibility for all new referrals; liaise with the appointment centre staff and other coordinators such as specialist nurses and cancer MDT coordinators, other nursing and medical staff to ensure new referrals are promptly seen/treated in line with the current guidelines.
• Make appointments as required.
• Prepare relevant notes, results and scans for clinics. Use initiative to obtain missing details, results and x-rays in a timely fashion.

• To understand the full patient pathway, and the impact of local decisions on this pathway by having thorough knowledge of working practices, medical treatments, associated speciality(ies), and departments.
• Understand and work to achieve the national and local standards and guidelines for patient care (e.g. two week wait rule, inpatient and outpatient waiting targets, targets for investigations, turnaround times for correspondence, 62/31 day cancer targets, etc).
• To play a key role in establishing and implementing local policies and procedures that ensure working practices meet the above standards/targets and is centred around the Patient.
• Take responsibility for amending a patients pathways wherever possible and escalate as necessary.
• Understand the implications of Patient Choice and electronic booking and proactively manage changes that will need to be incurred in the speciality.
• To be aware of funding arrangements and ensure funding is confirmed for patients out of area / out of contract, in close liaison with general/speciality manager and PCT Liaison offices.

Person Specification

Qualifications

• Good general standard of education to GCSE level or equivalent including English.
• RSA II or equivalent in word processing/audio typing RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent.

Knowledge

• Working knowledge of a range of software packages e.g. Microsoft Word, Excel, Access and PowerPoint.
• Experience of working in a very busy environment
• Experience in an acute hospital environment as a medical secretary.
• Knowledge of basic anatomy and physiology.
• Broad knowledge of medical terminology.
• Detailed knowledge of patient pathways and advanced medical terminology in own area of work.
• Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work.
• Experience of mentoring, training or supervising others.
• Awareness and understanding of NHS issues.
• Good spelling and grammar.
• Experience in an acute hospital environment as a medical secretary.
• Experience of planning and booking appointments.
• Working knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,860 to £31,671 a year, Per annum pro rata - includes high cost area supplements (HCAS)