Medical Secretary

Axbridge & Wedmore Medical Practice; Axbridge; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local medical practice in Axbridge is seeking a dedicated Medical Secretary to provide efficient secretarial and administrative support to GPs. The successful candidate will possess excellent communication skills, be competent in Microsoft Office, and have prior experience in a healthcare setting. This part-time role requires 24 hours per week, with training provided for specific systems. Apply by sending your CV and cover letter to the provided email.

Qualifications

• Experience in a healthcare setting as a medical secretary.
• Self-starter, able to work on own initiative.
• Computer literate with excellent keyboard skills.

Responsibilities

• Provide secretarial and administrative support to GPs.
• Log daily AccuRx Patient Triage requests.
• Action referrals and advise via tasks from GPs.

Skills

Excellent communication skills

Competent in Microsoft Office

Time management

Team player

Problem solving

Education

GCSE English, grade C or above

NVQ Level 2 in Health and Social Care

Job description

We are looking for a candidate with secretarial experiencewho can project a positive and friendly image to patients and who isprofessional, efficient and enthusiastic.

The successful candidate will be required to have a goodlevel of education and communication skills. Confidence in using Microsoft Office essential. Knowledge of ourclinical system EMIS and NHS Choose and Book desirable, but not essential asfull training can be given.

Any employment is subject to two satisfactory references aswell as pre-employment checks.

This position is for of 24 hours per week.

Interviews are expected to be held Monday 6th andTuesday 7th October 2025.

Please apply by sending your CV and covering letter to: [e-mail]

Main duties of the job

To provide secretarial support and generaladministrative support to the GPs to include typing and general clericalsupport.

To log daily AccuRx Patient Triage requests for GPs.

Actioningreferrals via tasks from GPs.

ActioningAdvice & Guidance via tasks from GPs.

Actioningsafeguarding reports coming into practice: logging them on spreadsheet.

CheckingAWMP email when administration team need support.

Liaisingwith external agencies such as hospitals and community services, ensuringreferrals are processed efficiently.

Answeringtelephone, liaising and helping patients with queries and appointments.

Anyother ad-hoc administrative duties.

About us

We are a friendly, welcoming GP Practice who passionately believe in the importance of strong primary care for our community.

This is an exciting opportunity to join a dedicated and elite team. We are a supportive team that looks constantly to how we can improve, develop and grow.

Job responsibilities

Toprovide an efficient typing service for GPs, health professionals and practicestaff as required.

Providesupport to GPs and nurses which includes 2 Week Wait urgent referrals, districtnurse referrals and Independent Living etc.

Toestablish and maintain filing and administrative systems so that written orcomputer information is easily accessible and secure.

Processingrequests for information ie, SAR, insurance or solicitors letters and DVLAforms, as required

Touse the AccuRx SMS service for patients.

Toprovide cover for fellow medical secretary during periods of sickness andannual leave.

Tocarry out password changes or unblocking Smart cards at the request of allstaff in the practice.

AllocatingChild Protection letters and queries to GPs by checking against protocol.

Bookingof private medicals and liaising with GPs including updating and managingexcel spreadsheet.

UpdatingGPs and practice staff on any changes regarding referrals.

Dealingwith tasks from GPs, nurses, receptionists on a daily basis. Monitoring and prioritising urgent tasks andinforming the team.

Processingreferrals using the electronic referral system (ERS).

Processingpatient/insurance company requests for patient records through emR system.

FollowingDNAR and TEP protocol and using Black Pear patient system

Updatingall protocols where necessary for role

Followingall protocols in administration office and ensuring Vital folder is current

Frankingof mail and taking to Post Office.

Keepingahead of any changes sent through by email from GPs, practice manager, deputymanager or outside agencies.

Keeppersonal online training up-to-date.

Checkingstaff pigeon holes and distributing internal and external post.

Liaisingwith locums so that they understand how our referral system works.

Amendingand uploading templates.

Thepost-holder to be aware of all current safeguarding policies which areavailable on our TeamNet portal.

Person Specification

Skills

• Excellent communication skills - written and oral.
• Clear, polite telephone manner.
• Competent in the use of Microsoft Office.
• Effective time management - planning and organising.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Enjoys working in a team environment.

Qualifications

• GCSE English, grade C or above.
• NVQ Level 2 in Health and Social Care

Experience

• Computer literate with excellent keyboard skills.
• Self-starter, able to work on own initiative, able to follow set procedures and protocols.
• Experience of working with the general public.
• Working in a healthcare setting as a medical secretary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.