Medical Records Clerk

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare provider in Lancashire is seeking motivated individuals for a role in managing Health Records. Responsibilities include collecting, filing, archiving patient folders, and performing essential reception duties. Successful candidates will demonstrate strong communication skills, a team-oriented approach, and the ability to lift heavy items. Required qualifications include GCSEs in English and Maths. This position offers a great opportunity to contribute to patient care in a busy healthcare environment.

Qualifications

• Good communication skills and teamwork are essential.
• Confidentiality and customer care are critical.
• Experience in filing systems and clerical/admin roles is desirable.

Responsibilities

• Collect and file Health Record Folders into storage areas.
• Archive folders using the Trust archiving system.
• Retrieve Health Record Folders when required.
• Update patient demographic details on the Trust’s PAS system.
• Perform reception duties.
• Physically manage Health Record folders, including lifting and moving.

Skills

Good communication skills

Teamwork

Customer care skills

Ability to handle heavy folders

Education

Minimum 3 GCSEs at Grade C or above, including English and Maths

ECDL qualification

Job description

Job Overview

Initial duties include: the collection and filing of Health Record Folders into the storage areas and archiving (scanning folders) using the Trust archiving system. Further duties will include retrieval of Health Record Folders, updating patient demographic details in their folders and in the Trust's PAS system, and reception duties. The post is active and involves substantial lifting, walking, pushing trolleys and transferring patient folders.

An opportunity has arisen to join this busy and demanding department. Successful candidates will be motivated, enthusiastic, possess good communication skills and work well within a team. Maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Responsibilities

• Collect and file Health Record Folders into storage areas.
• Archive (scan) folders using the Trust archiving system.
• Retrieve Health Record Folders when required.
• Update patient demographic details in folders and on the Trust’s PAS system.
• Perform reception duties.
• Lift, walk, push trolleys and transfer patient folders, often across considerable distances.
• Access vulnerable people as part of normal duties; must comply with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and provide DBS disclosure.

Key Requirements

• Minimum 3 GCSEs at Grade C or above, including English and Maths.
• ECDL qualification desirable.
• Filing system experience.
• Clerical/admin experience desirable.
• Medical records experience desirable.
• Physically able to handle and move heavy Health Record folders.

Additional Information

At East Lancashire Hospitals NHS Trust, we aim to provide safe, personal and effective care to over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. The Trust is an equal‑opportunity employer, committed to improving the working lives of staff and operating a zero‑tolerance policy to aggression, violence, bullying and harassment. We especially welcome applications from members of BAME communities, reflecting the diverse communities we serve.

• Salary advertised is for full‑time hours; if the post is less than 37.5 hours per week, salary will be pro‑rated.
• Posts on the Agenda for Change pay scales normally commence on the first pay point of the relevant band for new NHS entrants.
• This vacancy may close before the advertised closing date if sufficient applications are received; apply early to avoid disappointment.
• Check your email account regularly for communication regarding your application.
• Shortlisting is completed anonymously, based solely on how applicants meet the essential criteria of the person specification.
• DBS requirements: If the role is controlled or regulated activity, a DBS check is required. The cost of an Enhanced Disclosure is £55.38 and for a Standard Disclosure £27.38. Candidates can opt to pay this over 1–3 months as a deduction from salary, except for Bank workers who must pay in full at the time of employment checks.