Medical Receptionist: Patient Care & Scheduling

Firs House Surgery; Histon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Firs House Surgery in Histon is seeking a friendly, organised medical receptionist to be the first point of contact for patients and support the day-to-day running of the practice. The role suits someone who enjoys working with people and has strong communication and IT skills.

Previous receptionist experience is desirable, and training will be provided for confident candidates. The successful candidate will join a busy but supportive team committed to high-quality patient care.

Qualifications

• Previous Receptionist experience
• Training available for inexperienced candidates
• Experience in healthcare or reception is desirable

Responsibilities

• Meet and greet patients in a courteous, friendly manner
• Direct patients to the appropriate service and handle enquiries quickly
• Provide general administrative support to the Practice Team
• Coordinate communication between patients and the health care team
• Process appointment requests via Accurx Triage and telephone
• Manage repeat prescriptions system per Practice guidelines
• Take messages and arrange visits/telephone consultations
• Maintain records, filing and data entry
• Attend Practice meetings and training as required
• Open/close the Practice and maintain premises security
• Keep reception area clear and welcoming

Skills

Good communication

Customer service

Teamwork

Organisational skills

Professionalism

Independent work

Education

Good standard of education

Tools

EMIS

Docman

Job description

Firs House Surgery in Histon is seeking a friendly, organised medical receptionist to be the first point of contact for patients and support the day-to-day running of the practice. The role suits someone who enjoys working with people and has strong communication and IT skills.

Previous receptionist experience is desirable, and training will be provided for confident candidates. The successful candidate will join a busy but supportive team committed to high-quality patient care.