Medical Receptionist: Patient Care & Front Desk Admin

NHS Jobs; Histon; On-site; GBP 20,000 - 28,000; Full time

Job summary

East of England Community Health & Care NHS Trust is seeking an NHS reception assistant to greet patients and visitors, direct enquiries, and provide essential administrative support within a primary care setting. This role requires effective communication and liaison with the healthcare team and external agencies.

At Histon, the receptionist will manage appointment requests, handle repeat prescriptions, and maintain secure records while supporting opening/closing duties and attending meetings

Qualifications

• Greet patients and visitors in a courteous and helpful manner.
• Direct patients to appropriate service and ensure enquiries are dealt with quickly and efficiently.
• Provide general administrative assistance to the Practice Team.
• Facilitate communication between patients, primary care team and other healthcare agencies.

Responsibilities

• Process appointment requests via Accurx Triage and over the telephone.
• Handle repeat prescriptions requests according to Practice guidelines.
• Take messages and record requests for visits and telephone consultations.
• Maintain records, filing, data entry and scanning.
• Attend Practice meetings and relevant training courses.

Skills

Customer service

Communication skills

Telephone manner

Job description

East of England Community Health & Care NHS Trust is seeking an NHS reception assistant to greet patients and visitors, direct enquiries, and provide essential administrative support within a primary care setting. This role requires effective communication and liaison with the healthcare team and external agencies.

At Histon, the receptionist will manage appointment requests, handle repeat prescriptions, and maintain secure records while supporting opening/closing duties and attending meetings