Receptionist

Rochdale Health Alliance; Rochdale; On-site; GBP 12,000 - 18,000; Full time

Job summary

Rochdale Health Alliance is seeking a friendly GP Receptionist to join our busy medical practice. You will be the first point of contact for patients, handling appointments, inquiries, and routine administration with a focus on professional customer service.

The role involves processing on-the-day and future appointments, maintaining patient records, and supporting day-to-day surgery operations. A polite, organised approach and a commitment to privacy are essential.

Responsibilities

• Greeting and booking in patients for surgeries and clinics
• Dealing with patient enquiries efficiently and courteously
• Receiving and recording of telephone messages then taking appropriate action
• Making appointment on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
• Pulling and filing medical records as necessary
• Taking home visit requests
• Receiving specimens from patients ensure all their details have been recoded whilst following health and safety protocols
• Tidying waiting room after surgery, tidy and sort leaflets, discarding old and damaged items as necessary
• In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.

Job description

The working pattern for this role is based on a rota basis to be worked between 8:00am to 6:30pm Monday and Friday only We are seeking a friendly, organised and professional GP Receptionist to join our busy medical practice. As the first point of contact for patients, you will play a vital role in delivering excellent customer service, managing appointments and supporting the day-to-day running of the surgery. This is a great opportunity for someone with strong communication skills and a passion for helping others in a healthcare setting.

Receptionist Duties

• Greeting and booking in patients for surgeries and clinics
• Dealing with patient enquiries efficiently and courteously
• Receiving and recording of telephone messages then taking appropriate action
• Making appointment on EMIS, by processing appointment requests for on the day, future appointments for patients in person and on the telephone
• Pulling and filing medical records as necessary
• Taking home visit requests
• Receiving specimens from patients ensure all their details have been recoded whilst following health and safety protocols
• Tidying waiting room after surgery, tidy and sort leaflets, discarding old and damaged items as necessary
• In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.