Medical Receptionist & Patient Services Lead

NHS Jobs; Plymouth; In loco; GBP 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Church View Surgery in Plymouth is seeking a friendly Medical Receptionist to join our busy practice team. You will be the first point of contact for patients, visitors and healthcare professionals, ensuring courteous, efficient and compassionate service in a fast-paced environment.

The role covers reception, appointment scheduling on SystmOne, telephone and electronic enquiries, data entry and patient records.

Competenze

• Experience in customer service, administrative or healthcare environment advantageous.
• Excellent communication and confidentiality are essential.
• Full training will be provided.

Mansioni

• Welcome patients, visitors and healthcare professionals in a professional, friendly and courteous manner.
• Act as the first point of contact for all face-to-face, telephone and electronic enquiries.
• Manage reception desk activities effectively and efficiently.
• Process appointment requests and manage bookings using SystmOne.
• Support recall and reminder processes and maintain patient records.
• Ensure patient confidentiality and data protection.
• Assist with accessing services and navigating the healthcare system.

Conoscenze

Customer service

Administrative skills

Communication

Calm under pressure

Strumenti

SystmOne

SystmConnect

Descrizione del lavoro

Church View Surgery in Plymouth is seeking a friendly Medical Receptionist to join our busy practice team. You will be the first point of contact for patients, visitors and healthcare professionals, ensuring courteous, efficient and compassionate service in a fast-paced environment.

The role covers reception, appointment scheduling on SystmOne, telephone and electronic enquiries, data entry and patient records.