Healthcare Receptionist — Friendly Front Desk with Training

Posterngate Surgery; Selby; On-site; GBP 18,000 - 21,000; Full time

Job summary

Posterngate Surgery is seeking an enthusiastic, flexible and well-organised person to join our friendly reception team. Training will be provided, with preference for those who have worked with a health care provider before.

You will greet and assist patients, handle general enquiries, book appointments, take messages and ensure a courteous, efficient service at the practice. The role involves administrative duties to support the Practice team and maintain smooth operations.

Qualifications

• Experience in face-to-face customer service.
• Reception/administration experience in a health care setting.
• Friendly and approachable with confidentiality at all times.
• Ability to work without direct supervision and manage workload priorities.
• Basic IT skills.

Responsibilities

• Greet, assist and guide patients to access medical advice and services.
• Provide general administration support to the Practice team.
• Book patient appointments and manage enquiries efficiently.
• Take messages and ensure accurate delivery.
• Enter patient information and register new patients promptly.
• Process samples and liaise with hospital as required.
• Explain procedures and practice arrangements to patients.

Skills

Face-to-face customer service

Reception/administration experience

Basic IT skills

Confidentiality

Good judgement and resourcefulness

Education

GCSE or equivalent (Maths and English)

5+ GCSEs or equivalent

Job description

Posterngate Surgery is seeking an enthusiastic, flexible and well-organised person to join our friendly reception team. Training will be provided, with preference for those who have worked with a health care provider before.

You will greet and assist patients, handle general enquiries, book appointments, take messages and ensure a courteous, efficient service at the practice. The role involves administrative duties to support the Practice team and maintain smooth operations.