Medical receptionist

Firs House Surgery; Histon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Firs House Surgery in Histon is seeking a friendly, organised medical receptionist to be the first point of contact for patients and support the day-to-day running of the practice. The role suits someone who enjoys working with people and has strong communication and IT skills.

Previous receptionist experience is desirable, and training will be provided for confident candidates. The successful candidate will join a busy but supportive team committed to high-quality patient care.

Qualifications

• Previous Receptionist experience
• Training available for inexperienced candidates
• Experience in healthcare or reception is desirable

Responsibilities

• Meet and greet patients in a courteous, friendly manner
• Direct patients to the appropriate service and handle enquiries quickly
• Provide general administrative support to the Practice Team
• Coordinate communication between patients and the health care team
• Process appointment requests via Accurx Triage and telephone
• Manage repeat prescriptions system per Practice guidelines
• Take messages and arrange visits/telephone consultations
• Maintain records, filing and data entry
• Attend Practice meetings and training as required
• Open/close the Practice and maintain premises security
• Keep reception area clear and welcoming

Skills

Good communication

Customer service

Teamwork

Organisational skills

Professionalism

Independent work

Education

Good standard of education

Tools

EMIS

Docman

Job description

We are looking for a friendly, organised, and compassionate medical receptionist to join our busy healthcare team. The successful candidate will be the first point of contact for patients, providing a welcoming and professional service while supporting the smooth day-to-day running of the practice.

This is an excellent opportunity for someone who enjoys working with people, has strong communication and organisational skills, and can remain calm and professional in a busy environment. Previous experience in a healthcare or reception setting is desirable, but we are also happy to consider candidates with strong transferable skills and a genuine interest in patient care.

Main duties of the job

Welcoming and assisting patients in a friendly and professional manner.

Answering telephone calls, emails, and patient enquiries.

• Booking, cancelling, and rearranging appointments.

Registering new patients and maintaining accurate patient records.

Handling confidential information in accordance with practice policies and data protection requirements.

Liaising with doctors, nurses, and other healthcare professionals to support the smooth running of the practice.

Managing general reception and administrative duties, including filing and correspondence.

Supporting the wider practice team to provide an efficient and high-quality service to patients.

About us

Firs House Surgery is a welcoming and patient-focused GP practice serving the local community in Histon and the surrounding area. The practice is committed to providing high-quality, accessible healthcare and supporting the wellbeing of its patients. Our friendly multidisciplinary team works collaboratively to deliver efficient, compassionate care while maintaining a professional and supportive environment for both patients and staff.

Job responsibilities

Reception duties include the following:

To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via the telephone.

To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently.

To offer general administrative assistance to the Practice Team.

Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies.

Duties may vary under the direction of the Practice Manager and Reception Manager, depending on workload and staffing levels and may include the following:

• Processing appointment requests via Accurx Triage and over the telephone
• Operating a repeat prescriptions request system according to Practice guidelines.
• Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional.
• Handling and distributing both incoming and outgoing mail.
• Maintaining records and filing paperwork.
• Computer data entry, allocation and collation; processing and recording information.
• Registering and deducting patients.
• Data processing, photocopying, filing and scanning
• Attend Practice meetings when required.
• Attend relevant training courses, both in-house and externally to develop expertise.
• Assist in opening and locking-up when required and maintaining security of the Practice premises.
• Keeping the reception area free from obstructions.

Person Specification

Experience

• Good communication both written and oral
• Clear and polite telephone manner
• Basic IT skills
• Ability to work independently and as part of a team
• Previous Receptionist experience
• Previous experience using EMIS and Docman
• We will consider inexperienced candidates as full training will be given.

Qualifications

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.