GP Receptionist

Dearne Valley Group Practice; Goldthorpe; On-site; GBP 20,000 - 23,000; Full time

Job summary

Dearne Valley Group Practice is seeking a friendly, efficient receptionist to welcome patients and visitors. You will handle enquiries in person, over the phone, online, and by email, providing a professional first impression and essential administrative support.

In this role you will perform care navigation, directing patients to the most appropriate healthcare professional or service, while maintaining confidentiality and delivering excellent customer service in a busy environment.

Qualifications

• Provide friendly and efficient reception in a medical setting.
• Handle enquiries in person, by phone, online and by email.
• Perform administrative duties and care navigation with discretion.
• Maintain patient confidentiality and data accuracy.

Responsibilities

• Welcome patients and visitors to the practice.
• Answer calls, take messages and book appointments.
• Direct patients to appropriate healthcare professionals or services.
• Maintain records with attention to detail.

Skills

Communication

Customer service

IT skills

Multitasking

Tools

SystmOne

Job description

To provide a friendly, efficient, and professional reception service to patients and visitors. The post holder will act as the first point of contact for the practice, dealing with enquiries in person, by telephone, online, and via email. The role includes administrative duties and care navigation, ensuring patients are directed to the most appropriate healthcare professional or service.

• Experience with SystmOne is preferredExcellent communication and customer service skills.
• Good IT and keyboard skills.
• Ability to work under pressure in a busy environment.
• Ability to prioritise workload and multitask.
• Good attention to detail.
• Ability to maintain confidentiality.
• Team player with a flexible approach.