Patient Experience Lead: Front Desk & Admin

Ossett Surgery; Wakefield; On-site; GBP 20,000 - 22,000; Full time

Job summary

Ossett Surgery is seeking a friendly Receptionist-Administrator to be the welcoming face of our practice. You will handle front of house enquiries, manage appointments and support clinicians with essential administrative tasks to keep the surgery running smoothly.

The role suits someone who enjoys teamwork, delivers excellent service to our community and can stay calm under pressure. You will cover reception and back-office duties, with training provided and a commitment to patient

Qualifications

• Strong communication skills for front-of-house duties
• Excellent customer service and patient interaction
• Ability to work well in a team and handle administrative tasks

Responsibilities

• Handle inbound and outbound calls and welcome patients at reception
• Manage appointments and maintain accurate patient records
• Support clinicians with administrative tasks and document workflow
• Assist with basic back-office duties and information governance
• Maintain confidentiality and professionalism in all patient interactions
• Cover reception and back-office duties as needed

Skills

Communication skills

Customer service

Team player

Administrative tasks

Job description

Ossett Surgery is seeking a friendly Receptionist-Administrator to be the welcoming face of our practice. You will handle front of house enquiries, manage appointments and support clinicians with essential administrative tasks to keep the surgery running smoothly.

The role suits someone who enjoys teamwork, delivers excellent service to our community and can stay calm under pressure. You will cover reception and back-office duties, with training provided and a commitment to patient