Medical Receptionist — Multisite, Phone-Heavy Role

Attenborough Surgery; Bushey; On-site; GBP 21,000 - 25,000; Full time

Job summary

Attenborough Surgery is seeking full time or part time Medical Receptionists to join our busy team. This role involves 95% telephone work and some administration related to calls, with shifts across Holywell Branch, Carpenders Park Branch and Bushey Medical Centre.

Hours to be discussed at interview. The ideal candidate will have call centre experience, be able to work set shifts with a minimum of 3 half days, and demonstrate a positive, team-focused approach.

Qualifications

• Call centre experience preferred.
• Background in General Practice Reception advantageous but not essential.
• Experience with EMIS would be an advantage but not essential.
• Commitment to a full 2-week training programme on acceptance of this role.

Responsibilities

• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate Health Care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collection of Fees for non-NHS work.
• Updating patient computer records as required.
• Informing patients the results of test and investigations.
• Filing of manuscript information, and maintenance of patients medical records.

Skills

Call centre experience

Customer service

Teamwork

Education

GCSEs in Maths and English

Tools

EMIS

Job description

Attenborough Surgery is seeking full time or part time Medical Receptionists to join our busy team. This role involves 95% telephone work and some administration related to calls, with shifts across Holywell Branch, Carpenders Park Branch and Bushey Medical Centre.

Hours to be discussed at interview. The ideal candidate will have call centre experience, be able to work set shifts with a minimum of 3 half days, and demonstrate a positive, team-focused approach.