Medical Receptionist (full time)

Attenborough Surgery; Bushey; On-site; GBP 21,000 - 25,000; Full time

Job summary

Attenborough Surgery is seeking full time or part time Medical Receptionists to join our busy team. This role involves 95% telephone work and some administration related to calls, with shifts across Holywell Branch, Carpenders Park Branch and Bushey Medical Centre.

Hours to be discussed at interview. The ideal candidate will have call centre experience, be able to work set shifts with a minimum of 3 half days, and demonstrate a positive, team-focused approach.

Qualifications

• Call centre experience preferred.
• Background in General Practice Reception advantageous but not essential.
• Experience with EMIS would be an advantage but not essential.
• Commitment to a full 2-week training programme on acceptance of this role.

Responsibilities

• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate Health Care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collection of Fees for non-NHS work.
• Updating patient computer records as required.
• Informing patients the results of test and investigations.
• Filing of manuscript information, and maintenance of patients medical records.

Skills

Call centre experience

Customer service

Teamwork

Education

GCSEs in Maths and English

Tools

EMIS

Job description

We are seeking full time and part-timeMedical Receptionists to join our team at the surgery, due to our continuedincrease in volume of calls and new patient registrations. This role involves95% phone work and a small amount of admin related to the calls taken.

Shifts currently available at out Holywell Branch, Carpenders Park Branch and Bushey Medical Centre. Hours to be discussed at interview.

The desirable candidate would have:

Call Centre experience

Able to work set shifts and days according toSurgery requirements and a minimum of 3 half days.

A positive can-do attitude together with goodteam working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage butis not essential.

Commitment to a full 2-week training programmewill be required on acceptance of this role.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. Contribute towards efficiency, and ensure that total confidentiality is maintained when dealing with patients and medical documentation.

Main duties of the job

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

Eg. tidying the workplace, assisting the doctors, etc.

About us

Four sites with 5 GP Partners and 19 Salaried GPs.

Attenborough Surgery aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

www.attenboroughsurgery.co.uk shows are services and profiles on our GPs and other clinicians

Job responsibilities

Attenborough Surgery is a very busy, forward thinking 5partner, 19 salaried GP practice. We have a practice list size approximately 33,000patients and are based over 4 surgery sites. We are a single practice PrimaryCare Network and a well-established training practice, respected for itscollaborative working, training, teaching, and personal development within itsteam.

We are seeking full time or part time Medical Receptioniststo join our team at the surgery, due to our continued increase in volume ofcalls and new patient registrations. This role involves 95% phone work, and asmall amount of admin related to the calls taken.

All Shifts will be across all 4 of our sites:

The desirable candidatewould have:

Call Centre experience

Able to work set shifts and days according toSurgery requirements and a minimum of 3 half days.

A positive can-do attitude together with goodteam working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage butis not essential.

Commitment to a full 2-week training programmewill be required on acceptance of this role.

Person Specification

Qualifications

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• Medical Receptionist and EMIS Web experience is an advantage but not essential

Training and Shifts

• We offer part time and full time.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.