Clinical Receptionist

White House Clinic - Physiotherapy & Sports Injury Management; Sheffield; On-site; GBP 11,000 - 14,000; Part time

Job summary

White House Clinic - Physiotherapy & Sports Injury Management is seeking a friendly Receptionist to join our front desk team. The role is permanent, part-time, 12-16 hours per week, with evenings until 8pm and Saturday mornings 8am-1pm.

You will handle face-to-face, telephone and email enquiries, coordinate appointments, update patient details, process payments and support the administrative team. Previous reception/medical environment experience is preferred but training will be provided, and

Qualifications

• Experience in reception or office administration, preferably in a medical environment.
• Confidential patient information handling.
• Proficient with MS Office (Excel, Word, Outlook).
• Excellent communication and customer service skills.
• Reliable, well-organised and able to work independently.

Responsibilities

• Greet clients face to face and via phone/email.
• Process appointments, collect and update patient details.
• Respond to emails and coordinate referrals.
• Take payments and manage reception duties.
• Support senior administration and management teams.

Skills

Communication

Customer service

Organisation

Initiative

Attention to detail

Telephone manner

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Contract: Permanent, Part-time, 12-16 hours per week, Monday to Saturday, including evenings until 8pm and Saturday mornings 8am-1pm

The role involves

Working as part of the whole team, the White House Clinical Receptionist will provide the best level of service to our customers, face to face, over the telephone and by email. The Receptionist will be responsible for completing a range of reception and administrative duties such as responding to emails, taking telephone calls, collating customers’ documents before appointments, ensuring customer details up to date, chasing up customer referrals and taking payments

Assisting senior administrators with regular monthly administrative tasks

To work alongside the reception and administrative team providing support to senior management team

The successful candidate

You will be an excellent communicator, customer service orientated, well-organised and reliable. Be able to work using your own initiative whilst maintaining regular updates with your team.

You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

Knowledge And Skills

To apply for this position candidates must have a background within reception and/or office administration and ideally experience within a medical environment, however commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft office packages, Excel, Word and Outlook is essential.