Medical Receptionist

Dr J Henderson & Partners; Leighton Buzzard; On-site; GBP 7,000 - 9,000; Part time

Job summary

Bassett Road Surgery is recruiting a part-time receptionist for a busy reception team in Leighton Buzzard. You will work 15 hours per week across afternoons and early evenings, covering a five-day week. Full training will be provided to operate the appointments system and assist doctors and staff.

Applicants should have at least 12 months of reception experience and be able to provide a professional welcome to patients, while managing calls and signposting as needed.

Qualifications

• GCSE grade A–C in English and Maths.
• At least 12 months' reception experience in a busy environment.
• Experience in a GP practice or similar is preferred.

Responsibilities

• Provide a high quality reception and appointment service to patients.
• Give a professional and friendly welcome to all visitors at reception.
• Ensure urgent consultations are seen in a logical, non-disruptive manner.

Skills

Reception experience

Customer service

Organisation

Education

GCSE English & Maths

Job description

We have a part-time vacancy within our Reception Team. Applicants should have at least 12 months experience of working in a busy reception setting and prepared to work 15 hours per week covering a combination of afternoon and evening shifts over a 5 day week. Example shift shared on the next page.

Main duties of the job

To provide a high quality reception and appointment service to patients.

Provide a professional and friendly welcome to all visitors at reception.

Ensure patients who need urgent consultation are seen in a logical and non disruptive manner.

Operate the appointments system to ensure a smooth flow of patients to consulting rooms and clinics. Full training will be given.

To provide an efficient and high quality service to doctors and other staff.

Acting as chaperone as required (after appropriate training).

Ensure the practice telephone system operates effectively and that calls are logged and effectively signposted as necessary Any other duties considered appropriate to the post allocated by the Reception Team Leads.

About us

Bassett Road Surgery is a well-established training practice in Leighton Buzzard, a pleasant market town of 55,000 on the Grand Union Canal in South Bedfordshire. We are one of three practices in the town, and have a growing list size of 22,000 and dispense to about 10% of our patients.

The practice comprises 8 partners and 3 salaried GPs working from purpose-built premises. We have minor illness nurses and complex needs matrons who work with our more vulnerable patients, 2 clinical pharmacists and a full complement of practice nurses, HCAs, dispensers and phlebotomy staff.

Job responsibilities

• Mon 15:00-18:00 hrs
• Tue 15:00 - 18:00 hrs
• Wed 15:00 - 18:00 hrs
• Fri 15:00 - 18:00 hrs

To provide a high quality reception and appointment service to patients

Provide a professional and friendly welcome to all visitors at reception.

Ensure patients who need urgent consultation are seen in a logical and non disruptive manner.

Operate the appointments system to ensure a smooth flow of patients to consulting rooms and clinics. - staff will be given training

To provide an efficient and high quality service to doctors and other staff

Acting as chaperone as required (after appropriate training).

Ensure the practice telephone system operates effectively and that calls are logged and effectively signposted as necessary Any other duties considered appropriate to the post allocated by the Reception Team Leads

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working in a busy reception environment
• Experience of working with the public
• Experience of working in a GP practice or similar.
• Experience of working in a fast paced environment.
• Working under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.