Medical Receptionist/Administrator

Dr Hamid’s Practice; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Rochdale is looking for a motivated Receptionist Administrator to join their friendly team. This role involves providing high-quality administrative support, answering patient enquiries, and supporting clinical staff. The ideal candidate should possess strong communication skills, experience in a busy environment, and a commitment to patient care. The position requires flexibility and the ability to work under pressure, making a significant impact within the practice's operations.

Qualifications

• Good timekeeping is essential.
• Experience of working within General Practice preferred.
• Ability to work under pressure is required.

Responsibilities

• Provide a high standard of organisational and administrative support.
• Answer the telephone and respond to enquiries efficiently.
• Support clinical staff with administrative tasks.

Skills

Efficient written and oral communication

Ability to deal with enquiries in a polite manner

Ability to work as a member of a busy team

Tactful and diplomatic approach

Flexible approach to work

Education

Business Admin Qualification

Job description

We are looking for a organised Receptionist Administrator who is highly motivated and enthusiastic with a passion for working within General Practice and making a difference to patient care.

Working as part of a small friendly team you will have excellent communication skills and be able to work calmly under pressure using you own initiative, with a ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of education along with previous experience of dealing with patients and a good level of computer literacy.

We would expect the candidate to be a good team player and have a flexible approach to work, providing cover to your colleagues and cover sickness and annual leave, helping to ensure an effective service at all times.

The practice is based in central Rochdale within a diverse community in a modern purpose build building.

Your role will involve daily interaction with patients and health care professionals

The Practice has been rated GOOD by the CQC.

Main duties of the job

Provide a high standard of organisational and administrative support

Answer the telephone and respond to all enquires in a friendly and efficient manner

Provide Clinical staff with administrative support

Refer patients to secondary care through the Choose and book System.

Work co-operatively with the rest of the team to ensure the smooth running of the practice

Taking notes and minutes for clinical and practice meetings.

About us

We foster a culture of inclusion and belonging, providing equal opportunities for development.

We have the following staff:

One Female GP

One Advanced Nurse Practitioner

One Practice Nurse

Social prescriber

Paramedic

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting, and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point for patients, the distribution of information, messages and enquirers for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services. Supporting the clinical team by processing referra letters

Person Specification

Qualifications

• Efficient written and oral communication
• The ability to deal with enquires in a polite and non-judgmental manner
• Ability and commitment to work as a member of a busy team
• Ability to work on own and initiate and organise own day to day tasks
• Able to work under pressure
• Good timekeeping
• Flexible approach to work
• Ability and willingness to undertake further training as required
• Tactful and diplomatic approach
• Experience of General Practice
• Business Admin Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.