Medical Receptionist

The Stephenson Medical Practice; Washington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical provider in Washington is seeking a full-time Medical Receptionist to support their clinical staff and administration team. Responsibilities include managing patient information, handling calls, and assisting with appointment systems. Candidates should have previous experience in a GP setting, proficiency with the EMIS Clinical system is preferred. The practice is well-respected and values personal development while maintaining a work-life balance.

Benefits

Support for personal development

Flexible working hours

Outstanding CQC rating

Qualifications

• Must provide support to clinical staff and ensure efficient service delivery.
• Previous GP Practice experience is essential.
• Training for EMIS web experience will be provided.

Responsibilities

• Support for all clinical staff and appointment management.
• Handle incoming and outgoing post, patient information entry.
• Deal with medication requests and ambulance bookings.

Skills

Communication skills

IT problem solving

Customer service

Education

GCSE grade A to C in English and Maths

NVQ 2 or NVQ 3 in customer care or Business administration

Tools

EMIS Clinical system

Job description

Answering telephones

Scanning of clinical documents

Supporting the administration team with our daily "running" task

(please see full job description)

Main duties of the job

4.2Responsibilities

To provide support to all clinical staff

To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

Deal with all incoming and outgoing post

Enter updated patient information onto the practice clinical system

Receive telephone calls, take messages and respond to enquiries

Receive and deal with any requests for repeat medication as appropriate to the role

Deal with all ambulance booking requests

Ensure collection and distribution of any specimens received

Arrange and maintain appointment systems for the primary care team

booking and cancelling appointments where appropriate

Ensure waiting room is tidy at all times

Ensuring locums receive all necessary information

Provide support to the attached staff, to ensure patients receive an efficient service

Responsible for dealing with actions required on path lab results and correspondence

Responsible for IT issues, problem solving including hardware issues with support from third party provider

About us

The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.

The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.

The Stephenson Medical Practice (12,500 patients) is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.(No salaried member of staff works on their birthday!!)

At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.

Job responsibilities

Main duties of the job

4.2Responsibilities

To provide support to all clinical staff

To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

Deal with all incoming and outgoing post

Enter updated patient information onto the practice clinical system

Receive telephone calls, take messages and respond to enquiries

Receive and deal with any requests for repeat medication as appropriate to the role

Deal with all ambulance booking requests

Ensure collection and distribution of any specimens received

Arrange and maintain appointment systems for the primary care team

booking and cancelling appointments where appropriate

Ensure waiting room is tidy at all times

Ensuring locums receive all necessary information

Provide support to the attached staff, to ensure patients receive an efficient service

Responsible for dealing with actions required on path lab results and correspondence

Responsible for IT issues, problem solving including hardware issues with support from third party provider

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• NVQ 2 or NVQ 3 in customer care or Business administration

Experience

• Experience within GP Practice setting
• EMIS Clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.