Medical Receptionist

NHS Jobs; Stratford-upon-Avon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Coventry and Warwickshire Partnership Trust is seeking an administrative receptionist at Rother House Medical Centre to provide high-quality admin and patient support, ensuring smooth communication between patients, clinical staff and external providers.

The role emphasizes confidentiality, excellent customer service, and accurate handling of appointments, referrals and follow-ups for the care team.

Responsibilities

• Interact with patients at the reception desk and over the phone in a professional, courteous manner.
• Handle appointment bookings, referrals and general enquiries with accurate logging.
• Communicate with hospitals and private providers for follow-ups and information sharing.
• Support clinical staff by coordinating appointments and ensuring timely documentation.

Job description

Job Purpose To provide high-quality administrative and patient support as part of the reception and admin team at Rother House Medical Centre. This role ensures smooth communication between patients, clinical staff, hospitals, and other healthcare providers, while maintaining confidentiality and excellent customer service.

Key Responsibilities

• Patient Interaction & Enquiries: Deal with a wide range of patient requests, including making appointments, handling medication or referral queries, and responding to general enquiries. Interact with patients both in person at the reception desk and over the phone in a professional and courteous manner. Ensure requests are accurately recorded and directed to the appropriate team member when necessary.
• Communication with Secondary and Private Care: Respond to emails from hospitals and private providers, actioning any required follow-ups such as booking appointments or sharing relevant information with clinicians.
• Referrals & Administrative Support: Assist in preparing and sending referrals to local NHS and community services. Print letters, test results, or other documents as required, and ensure they are passed on to the appropriate person (patients, clinicians, or external services).
• Clinical Team Support: Help support clinicians by following up on tasks such as booking appointments, providing additional patient information, or liaising with external services to obtain updates. Maintain accurate records of any actions taken and ensure timely completion of tasks.

Coventry and Warwickshire Partnership Trust