Patient Services & Front Desk Coordinator

NHS Jobs; Stratford-upon-Avon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Coventry and Warwickshire Partnership Trust is seeking an administrative receptionist at Rother House Medical Centre to provide high-quality admin and patient support, ensuring smooth communication between patients, clinical staff and external providers.

The role emphasizes confidentiality, excellent customer service, and accurate handling of appointments, referrals and follow-ups for the care team.

Responsibilities

• Interact with patients at the reception desk and over the phone in a professional, courteous manner.
• Handle appointment bookings, referrals and general enquiries with accurate logging.
• Communicate with hospitals and private providers for follow-ups and information sharing.
• Support clinical staff by coordinating appointments and ensuring timely documentation.

Job description

Coventry and Warwickshire Partnership Trust is seeking an administrative receptionist at Rother House Medical Centre to provide high-quality admin and patient support, ensuring smooth communication between patients, clinical staff and external providers.

The role emphasizes confidentiality, excellent customer service, and accurate handling of appointments, referrals and follow-ups for the care team.