Admin / Receptionist

Chorlton Family Practice; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Friendly environment

Training & development

NHS pension

Staff meetings

Job summary

Chorlton Family Practice is seeking a friendly receptionist and admin assistant to join our team in Manchester. You will welcome patients, answer calls, book appointments, process registrations, and support clinicians with administrative tasks while maintaining confidentiality.

You'll work in a supportive environment with ongoing training opportunities and access to NHS pension benefits. A positive, professional approach is essential to delivering high-quality patient care.

Qualifications

• Welcoming and professional front-desk skills.
• Strong organisational and data-entry abilities.

Responsibilities

• Provide a welcoming reception for patients.
• Answer and direct calls, book appointments, handle queries.
• Process prescriptions, letters, referrals, and clinical documents.
• Maintain accurate patient records and confidentiality.
• Support clinicians and managers with admin tasks.

Job description

Welcome patients warmly and provide exceptional customer service. Handle incoming calls efficiently and direct them appropriately. Schedule appointments, manage patient registrations, and process medical forms. Maintain accurate patient records and ensure data confidentiality. Assist with administrative tasks Contribute to a positive and supportive team environment.

What We Offer

• A friendly, supportive working environment.
• Training and development opportunities.
• NHS pension scheme membership.
• Regular staff meetings and opportunities to contribute to practice improvements.

Main Duties of the Role

As part of the reception and admin team, you will be responsible for:

• Providing a welcoming and professional reception service for patients.
• Answering and directing incoming calls, booking appointments, and handling queries.
• Processing prescriptions, letters, referrals, and clinical documents.
• Maintaining accurate records using clinical and admin systems.
• Supporting clinicians and managers with administrative tasks.
• Ensuring confidentiality and professionalism in all aspects of the role.
• Full JD attached