Medical Receptionist

The Methodist Church in Britain; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

Blue Light Card discounts

Full on-the-job training

Job summary

Rother House Medical Centre is seeking a Medical Receptionist to join the reception and admin team. You will meet patients, book appointments, answer enquiries in person and by phone, and support clinicians.

No prior practice experience is required; on-the-job training will be provided. A customer service background is essential and you will work as part of a team to coordinate referrals and liaise with hospitals and other providers.

Qualifications

• GCSE grade A* to C in English and Maths.
• Experience in a customer service facing environment.
• Excellent communication skills required.
• Strong organisational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to handle confidential information professionally.

Responsibilities

• Meet and greet patients and visitors.
• Book appointments and take general enquiries by phone and face to face.
• Deal with patient requests, including medication and referral queries.
• Complete and follow up tasks sent by clinicians, including obtaining updates from external services.
• Ensure requests are accurately recorded and passed to the right team member.
• Respond to emails from hospitals and private providers and action follow-ups.
• Assist in preparing and sending referrals to NHS and community services.
• Print letters, test results and other documents and pass them to the right person.
• Carry out general administrative duties such as emailing, copying and printing.
• Liaise with internal and external stakeholders to support patient care.
• Maintain accurate records of actions taken and ensure tasks are completed on time.

Skills

Excellent communication

Customer service

Organisational skills

Multitasking

Attention to detail

Confidential information

Team work

Independence

Education

GCSE A* to C in English and Maths

Job description

Medical Receptionist in the reception and admin team at Rother House Medical Centre, a primary care practice that is part of the Stratford Central primary care network. The post centres on meeting patients and visitors, booking appointments and handling enquiries in person and by phone, while following up tasks from clinicians and liaising with hospitals and other providers. It is offered as full or part time, with on-the-job training provided and no prior practice experience required. Customer service experience is essential to be considered.

What the job involves

• Meet and greet patients and visitors
• Book appointments and take general enquiries by phone and face to face
• Deal with patient requests, including medication and referral queries
• Complete and follow up tasks sent by clinicians, including obtaining updates from external services
• Ensure requests are accurately recorded and passed to the right team member
• Respond to emails from hospitals and private providers and action any follow-ups
• Assist in preparing and sending referrals to NHS and community services
• Print letters, test results and other documents and pass them to the right person
• Carry out general administrative duties such as emailing, copying and printing
• Liaise with internal and external stakeholders to support patient care
• Maintain accurate records of actions taken and ensure tasks are completed on time

What’s required

Qualifications

• GCSE grade A* to C in English and Maths

Experience

• Experience working in a customer service facing environment

Skills & knowledge

• Excellent communication skills
• Strong customer service skills
• Strong organisational and multitasking skills
• Attention to detail and accuracy
• Ability to handle confidential information professionally
• Comfortable working as part of a team and independently

Nice to have

• Experience working in a primary care setting
• Confident using IT systems and email
• Experience with EMIS or similar systems
• Basic IT skills in Microsoft Word, Excel and email
• Strong written and verbal communication skills

What’s offered

• Eligibility for the NHS Pension Scheme
• Access to the Blue Light Card for NHS workers, with discounts and perks
• Full on-the-job training