Medical Receptionist

Abbey Medical Centre; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in London is seeking committed receptionists who are enthusiastic about working in primary care. The role involves managing appointment systems, processing requests, and ensuring a friendly reception area. Candidates should have qualifications in English and Maths at GCSE level, along with NVQ level 2 in Health and Social Care. Full-time and part-time positions are available with flexible scheduling options.

Qualifications

• Must have customer service experience.
• Experience in Primary care is preferred.
• Must be courteous and motivated.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and address requests.

Skills

Customer Service

Teamwork

Proactivity

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Trained in EMIS web & Docman 10

Job description

AbbeyMedical Centre Camden, London NW8 OAG.

We are seeking committed receptionists who demonstrate enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high quality health care. Applicants should be courteous, highly motivated, pro-active and good team players, able to project a positive and friendly image to patients/visitors.

These posts are full time/part time. Each of the posts available may be suitable for job share. Part Time will also be considered (over 5 days).

Main duties of the job

• This will involve working on reception (front desk), back office function including processing repeat prescriptions, scanning, summarising, filing medical records, etc. The job will be varied and time will be split between the roles. The surgery uses EMISWeb/DOCMAN 10 as their clinical system.

About us

https://www.abbeymc.co.uk/our-team

The Abbey Medical Centre aims to provide the best possible medical and psychological care to our patients. We think that providing a personal service is the best way to achieve this and we encourage continuity of care in the doctor-patient relationship.

We take pride in serving the diverse needs of our community and we believe that we have an important part to play in promoting health as well as in treating illness. We recognize that social inequality plays a role in poor health and we aim to address the additional needs of the socially and medically vulnerable, including infants and children, the elderly, the isolated, the disabled and mentally ill and the victims of political, racial, religious and sexual discrimination.

We are a teaching and research practice committed to training medical students, specialist trainees in General Practice and also the ongoing development of all of our team.

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Action all incoming faxes
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to requests from patients, team members and external agencies
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
• Process calling letters as requested
• Process all DNA letters in accordance with current policy
• Read code data on EMIS Web
• Photocopy documentation as required
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process requests for information (e.g. SAR, insurance / solicitors letters and DVLA forms) to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Secondary Responsibilities

• In addition to the primary responsibilities, the medical administrator may be requested to:
• Partake in audit as directed by the audit lead
• Produce meeting agendas and record the minutes of meetings
• Support administrative and reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery supplies

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care
• Trained in EMIS web & Docman 10

Experience

• Customer Service
• Experience of working in Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.