Medical Receptionist

The Methodist Church in Britain; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Abbey Medical Centre in London is seeking a capable receptionist to manage the front desk and back-office tasks within a teaching and research practice.

You will handle the appointment system, incoming calls, and referrals, process repeat prescriptions, scan and file records, and support both clinical and administrative teams.

A NVQ level 2 in Health and Social Care and previous customer service experience are essential; EMISWeb/DOCMAN 10 experience is a plus.

Qualifications

• GCSE grade A–C in English and Maths
• NVQ level 2 in Health and Social Care

Responsibilities

• Answer incoming calls and signpost patients to the correct service
• Maintain the appointment system and process requests
• Process referrals to secondary care via the electronic referral system
• Process repeat prescriptions accurately and efficiently
• Scan patient documents and attach them to health records
• File and store records and manage new/temporary registrations
• Handle information requests and mail/faxes in a timely manner
• Support staff and provide cover during absences

Skills

Customer service

Teamwork

Education

NVQ level 2 Health and Social Care

Job description

Front-desk and back-office receptionist post at the Abbey Medical Centre, a teaching and research practice. The work covers the appointment system, incoming calls and referrals alongside processing repeat prescriptions, scanning and filing medical records. Hours can be full-time, part-time or job share, with time split between front desk and back office on the EMISWeb/DOCMAN 10 clinical system. Customer service experience and an NVQ level 2 in health and social care are essential.

What the job involves

• Answer incoming calls, transfer them or deal with callers' requests, and signpost patients to the correct service
• Maintain and monitor the practice appointment system and process appointment requests
• Process referrals to secondary care through the electronic referral system
• Process repeat prescriptions accurately and efficiently
• Scan patient documents and attach them to patient healthcare records, inputting data as necessary
• File and store records, and enter data for new and temporary registrations
• Process requests for information such as subject access requests, insurance and solicitors' letters, and DVLA forms
• Process incoming and outgoing mail and action incoming faxes
• Process DNA letters and calling letters in line with current policy
• Action GP2GP tasks and carry out system searches
• Respond to requests from patients, team members and external agencies, and manage queries efficiently
• Support clinical and administrative staff with general tasks and provide cover during staff absences

Qualifications

• GCSE grade A to C in English and Maths
• NVQ level 2 in Health and Social Care

Experience

• Customer service experience

Skills & knowledge

• Courteous, highly motivated and proactive, with a positive and friendly manner and good teamwork

Nice to have

• Training in EMISWeb and DOCMAN 10
• Experience of working in primary care