GP Receptionist/ Care Navigator

The Methodist Church in Britain; United Kingdom; On-site; GBP 12,000 - 18,000; Part time

Job summary

University Medical Centre seeks a part-time reception and care navigator to be the first point of contact for patients and visitors. You will book or direct callers to the right clinician, handle e-consultations and repeat prescriptions, and manage scanning and records with EMIS.

The role requires strong communication, empathy, and IT skills. 15 hours weekly across mornings, with flexibility to cover leave and sickness, in a GP practice serving mainly students.

Qualifications

• Educated to GCSE level or equivalent.
• Experience with members of the general public.
• Strong IT skills including MS Office (Outlook and Word).

Responsibilities

• First point of contact for patients and visitors, in person and by telephone.
• Receive, assist and direct patients to the appropriate service or healthcare professional.
• Process requests for appointments, visits and telephone consultations, booking callers into the correct slot.
• Process e-consultations, redirecting them to the right clinician.
• Process repeat prescriptions in line with practice guidelines.
• Maintain and monitor the appointments system using EMIS.
• Triage workflow and keep scanning up to date, sending items to the appropriate clinician.
• Update patient clinical records with information passed to reception.
• Carry out Med 3 requests and communicate with patients about them.
• Computer data entry, allocation and collation.
• Open and lock up practice premises, maintaining security.
• Provide administrative and clerical support to clinical and practice staff.

Skills

Excellent communication

Interpersonal skills

Follow policies

Flexible and cooperative

Empathetic in distressing situations

Education

GCSE level or equivalent

Tools

MS Office (Outlook, Word)

Job description

This is a reception and care navigator post at University Medical Centre, a GP practice with a large student patient list and a training practice. The job centres on being the first point of contact for patients and visitors, booking or directing callers to the right clinician, and handling repeat prescriptions, e-consultations and scanning. It is 15 hours a week across three mornings, with flexibility to cover leave and sickness. Previous applicants are not considered.

What the job involves

• First point of contact for patients and visitors, in person and by telephone
• Receive, assist and direct patients to the appropriate service or healthcare professional
• Process requests for appointments, visits and telephone consultations, booking callers into the correct slot
• Process e-consultations, redirecting them to the right clinician
• Process repeat prescriptions in line with practice guidelines
• Maintain and monitor the appointments system using EMIS
• Triage workflow and keep scanning up to date, sending items to the appropriate clinician
• Update patient clinical records with information passed to reception
• Carry out Med 3 requests and communicate with patients about them
• Computer data entry, allocation and collation
• Open and lock up practice premises, maintaining security
• Provide administrative and clerical support to clinical and practice staff

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with members of the general public
• Strong IT skills, including MS Office applications such as Outlook and Word

Skills & knowledge

• Excellent written and oral communication
• Good interpersonal skills
• Ability to follow policy and procedures
• Flexible and cooperative
• Sensitive and empathetic when dealing with distressing situations

Other

• Ability to work flexible shifts to meet service needs, especially during annual leave and sickness

Nice to have

• GCSE Mathematics and English at grade C/4 or above
• Qualification in administration or customer service skills
• Ability to work under pressure
• Problem solving and analytical skills
• Experience of working within the NHS
• Experience of using a clinical management system such as EMIS