Medical Centre Front Desk & Admin Coordinator (Flexible)

The Methodist Church in Britain; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Abbey Medical Centre in London is seeking a capable receptionist to manage the front desk and back-office tasks within a teaching and research practice.

You will handle the appointment system, incoming calls, and referrals, process repeat prescriptions, scan and file records, and support both clinical and administrative teams.

A NVQ level 2 in Health and Social Care and previous customer service experience are essential; EMISWeb/DOCMAN 10 experience is a plus.

Qualifications

• GCSE grade A–C in English and Maths
• NVQ level 2 in Health and Social Care

Responsibilities

• Answer incoming calls and signpost patients to the correct service
• Maintain the appointment system and process requests
• Process referrals to secondary care via the electronic referral system
• Process repeat prescriptions accurately and efficiently
• Scan patient documents and attach them to health records
• File and store records and manage new/temporary registrations
• Handle information requests and mail/faxes in a timely manner
• Support staff and provide cover during absences

Skills

Customer service

Teamwork

Education

NVQ level 2 Health and Social Care

Job description

Abbey Medical Centre in London is seeking a capable receptionist to manage the front desk and back-office tasks within a teaching and research practice.

You will handle the appointment system, incoming calls, and referrals, process repeat prescriptions, scan and file records, and support both clinical and administrative teams.

A NVQ level 2 in Health and Social Care and previous customer service experience are essential; EMISWeb/DOCMAN 10 experience is a plus.