Medical Receptionist

The Methodist Church in Britain; London Borough of Bromley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

NHS Pension

Free annual flu jab

Job summary

Elm House Surgery is seeking a part-time medical receptionist to join its front-line team. The role involves greeting patients, handling calls, scheduling appointments, and maintaining accurate records. A DBS check is required and GCSEs in Maths and English at grade C or above are expected.

The 25-hour week runs over five days, including a Tuesday evening and alternate Saturday mornings, with Wednesdays off. Experience in healthcare settings and EMIS/Docman familiarity are advantageous.

Qualifications

• GCSE Maths and English at grade C or above, or equivalent.
• Experience in a customer care environment.
• Excellent communication and interpersonal skills.
• Competence in MS Office and Outlook.
• Good organisational skills.
• Clear, polite telephone manner.
• Use of own initiative, discretion and sensitivity.
• Ability to work as part of a team and autonomously.

Responsibilities

• Greeting and directing patients and visitors on arrival.
• Handling telephone enquiries and requests within the practice protocol.
• Booking, cancelling and amending appointments; inputting data on the clinical system.
• Receiving and recording messages; passing to the clinical team.
• Liaising with doctors on home visit requests and booking home visits.
• Arranging interpreting services as required.
• Carrying out patient registration and keeping records up to date.
• Escalating complaints; providing the complaints leaflet.

Skills

Communication skills

Interpersonal skills

MS Office

Outlook

Organisational skills

Telephone manner

Initiative

Discretion

Teamwork

Autonomy

Education

GCSE Maths & English (C or above)

Tools

MS Office

Outlook

EMIS Web

Docman

Job description

Elm House Surgery, a large GP practice led by four clinician partners and a managing partner, is recruiting a part-time medical receptionist for its front-line reception team. The core of the work is greeting and directing patients and visitors, handling telephone and clinical-system enquiries, booking appointments and home visits, and keeping records accurate. The 25-hour week runs across five days, including a Tuesday evening and alternate Saturday mornings, with Wednesdays off. A DBS check is required, and GCSE Maths and English at grade C or above, or equivalent, is expected.

What the job involves

• Dealing with enquiries from patients, internal staff and external organisations in a professional and efficient manner
• Greeting and directing patients and visitors on arrival with courtesy
• Handling telephone enquiries and requests within the practice telephone protocol
• Booking, cancelling and amending appointments, and inputting and retrieving data on the clinical system
• Receiving and recording messages accurately, passing them to the clinical team and handing over outstanding queries at shift change
• Dealing with Anima requests and EMIS tasks confidentially according to practice procedure
• Liaising with doctors on home visit requests and booking home visits
• Arranging interpreting services as required
• Carrying out patient registration, ensuring documentation is completed, and keeping patient records accurate and up to date
• Helping to resolve complaints informally, escalating to reception or complaints managers, and making the complaints leaflet available
• Opening up and closing down the building, and recording till takings accurately
• Managing outgoing mail and photocopying, and keeping reception and waiting areas clean, safe and tidy

What’s required

Qualifications

• GCSE Maths and English at grade C or above, or equivalent

Experience

• Experience of working in a customer care environment

Skills & knowledge

• Excellent communication and interpersonal skills
• Competence in MS Office and Outlook
• Good organisational skills
• Clear, polite telephone manner
• Use of own initiative, discretion and sensitivity
• Working effectively as a team member and autonomously

Checks & eligibility

• DBS check

Other

• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Flexible, co-operative and adaptable

Nice to have

• Experience of working in a healthcare setting
• Experience in EMIS Web and Docman

What’s offered

• Competitive rates of pay
• NHS Pension
• Free annual flu jab