Receptionist Administrator

The Methodist Church in Britain; Hawkesley; On-site; GBP 14,000 - 19,000; Part time

Job summary

Crabbs Cross Medical Centre is seeking a part-time receptionist and administrator to join our busy GP practice. You will handle calls, book appointments, manage repeat prescriptions, and maintain patient records with accuracy and discretion.

The role requires experience in reception work, familiarity with EMIS Web and Accurx, and strong IT skills. You will support safeguarding and contribute to audits and team meetings, while providing patient-centered service.

Qualifications

• GCSEs in English and Maths or equivalent.
• Competence in IT systems such as Microsoft Office, email and data entry.

Responsibilities

• Answering the telephone, booking appointments in available slots, and applying care navigation protocols to arrange appointments or referrals.
• Accepting and checking repeat prescription requests
• Dealing with Accurx requests, passing them to clinicians where needed, and sending GDPR-compliant messages to patients
• Advising patients to register for the NHS app or use the practice website for bookings, prescriptions and queries
• Monitoring the practice email, filing messages and routing actions to nominated staff
• Filing results, letters and other documents into patients' notes
• Recalling patients for QOF clinical reviews, child immunisations, screening, flu and other immunisations
• Maintaining the safeguarding, learning disability and SMI registers
• Charging patients for private work, issuing receipts and recording charges in the petty cash book
• Arranging weekend and bank holiday rotas and cover for holidays, sickness and compassionate leave
• Sorting manual post, photocopying insurance medicals and reports, and taking part in audits
• Attending multidisciplinary, PPG and safeguarding meetings, and helping train new reception staff

Skills

Communication skills

Patient-focused

IT literacy

Data entry

Education

GCSE English & Maths

Tools

EMIS Web

Accurx

Microsoft Office

Telephony system

Job description

Part-time receptionist and administrator post at Crabbs Cross Medical Centre, a general practice with three GPs, practice nurses, a healthcare assistant and other clinicians on site. The role covers booking and triaging patient contacts, handling repeat prescriptions and referrals, and keeping the practice's administrative and clinical records in order. Fit is decided by reception experience with the public, handling confidential information, and skills on EMIS Web and Accurx, alongside telephony. Candidates need GCSEs in English and Maths or equivalent.

What the job involves

• Answering the telephone, booking appointments in available slots, and applying care navigation protocols to arrange appointments or referrals
• Accepting and checking repeat prescription requests
• Dealing with Accurx requests, passing them to clinicians where needed, and sending GDPR-compliant messages to patients
• Advising patients to register for the NHS app or use the practice website for bookings, prescriptions and queries
• Monitoring the practice email, filing messages and routing actions to nominated staff
• Filing results, letters and other documents into patients' notes
• Recalling patients for QOF clinical reviews, child immunisations, screening, flu and other immunisations
• Maintaining the safeguarding, learning disability and SMI registers
• Charging patients for private work, issuing receipts and recording charges in the petty cash book
• Arranging weekend and bank holiday rotas and cover for holidays, sickness and compassionate leave
• Sorting manual post, photocopying insurance medicals and reports, and taking part in audits
• Attending multidisciplinary, PPG and safeguarding meetings, and helping train new reception staff

What’s required

Qualifications

• GCSE or equivalent in English and Maths
• Competence in IT systems such as Microsoft Office, email and data entry

Experience

• Previous experience in a receptionist, administrative or customer-facing role
• Experience of dealing with members of the public in a busy environment
• Experience handling confidential and sensitive information

Skills & knowledge

• Knowledge of the telephony system and EMIS Clinical Web
• Good communication skills and a friendly, patient-focused manner

Nice to have

• Previous experience working in a GP practice or NHS environment
• Experience using clinical systems such as EMIS Web or SystmOne
• Experience with appointment systems, repeat prescriptions and patient queries