Medical Receptionist

The Methodist Church in Britain; North Waterhouse Farm; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hope Citadel Healthcare operates John Street Medical Practice and is seeking a part-time Medical Receptionist to support a busy front desk and NHS services. You will handle patient queries in person and by phone, keep records up to date, and assist with appointments and referrals.

The role requires experience in a primary care setting and a calm, patient approach to patients, with good IT skills and the ability to work in a busy environment. EMIS experience is a plus.

Qualifications

• Experience in a primary care setting.
• Experience handling patient queries calmly and professionally.
• Ability to manage front desk tasks efficiently and accurately.

Responsibilities

• Manage a busy reception, handling face-to-face patient queries and incoming calls
• Make, cancel and amend appointments
• Make referrals to hospitals and other care providers using the e-Referral system
• Scan and file correspondence into patient records using Docman
• Triage clinical correspondence and route necessary documents to clinicians
• Code relevant clinical information into patient records
• Establish a recall system for QOF recalls, childhood immunisations, smears and flu vaccinations
• Process insurance and solicitor reports, and copies of medical requests for patients and insurers, promptly
• Complete workflow manager tasks, including deductions and GP2GP
• Deal efficiently with tasks from GPs, nurses and other staff
• Work safely in line with legislation and practice policies and procedures
• Attend meetings and training required by the company, including practice meetings

Skills

IT skills

Well organised

Follow procedures

Work in busy environment

Exceptional communication

Calm, patient manner

Tools

EMIS

Docman

Job description

Medical receptionist post at John Street Medical Practice, which is run by Hope Citadel Healthcare, a not-for-profit community interest company providing NHS services. The work centres on managing a busy front desk, handling patient queries in person and by phone, and keeping patient records current through scanning, filing and coding. The role is part-time at 30 hours a week, worked Monday to Friday between 8am and 6:30pm. Candidates need prior experience in a primary care team and a calm, patient approach with patients.

What the job involves

• Manage a busy reception, handling face-to-face patient queries and incoming calls
• Make, cancel and amend appointments
• Make referrals to hospitals and other care providers using the e-Referral system
• Scan and file correspondence into patient records using Docman
• Triage clinical correspondence and route necessary documents to clinicians
• Code relevant clinical information into patient records
• Establish a recall system for QOF recalls, childhood immunisations, smears and flu vaccinations
• Process insurance and solicitor reports, and copies of medical requests for patients and insurers, promptly
• Complete workflow manager tasks, including deductions and GP2GP
• Deal efficiently with tasks from GPs, nurses and other staff
• Work safely in line with legislation and practice policies and procedures
• Attend meetings and training required by the company, including practice meetings

What’s required

Experience

• Experience of working within a primary care setting and team
• Experience of handling patient queries in a calm and professional manner

Skills & knowledge

• Good IT skills
• Well organised and able to work systematically
• Able to follow procedures and protocols closely
• Able to work in a busy environment
• Exceptional communication skills
• Positive, calm, compassionate and patient manner

Nice to have

• Experience in a similar role
• Experience with EMIS