Medical Receptionist

NHS; Darlington; On-site; GBP 20,000 - 23,000; Full time

Job summary

A healthcare provider in Darlington is seeking a Medical Receptionist to join their team. The role involves providing administrative support to clinical staff, assisting patients, and ensuring effective communication within the practice. The ideal candidate should have customer service experience, an AMSPAR diploma, and be proficient in GP clinical systems like SystmOne. This full-time position offers the opportunity to work in a supportive environment with a focus on delivering excellent patient care.

Qualifications

• Experience in a customer-focused role is essential.
• Experience in a GP practice or primary care preferred.
• Must be a good team worker with a smart appearance.

Responsibilities

• Provide administrative support to GPs and nurses.
• Assist and direct patients accessing services.
• Undertake various administrative duties.

Skills

Customer service skills

Communication skills (written & verbal)

IT literacy

Education

AMSPAR diploma in General Practice

Good level of general education

Tools

SystmOne

GP Clinical Systems

Job description

We are a busy but friendly GP Surgery and we are seeking to recruit aMedical Receptionist to work 37 hours per week, Applicants will have proven experience in a demandingcustomer service role and previous NHS/general practice experience isdesirable. Must be IT literate, flexible and quickto adapt to change.

Main duties of the job

You will work as part of a small team to provide administrative support to the GPs and nurses. Duties will include dealing with patients and external agencies. The role will require a good command of IT.

About us

We are situated in Middleton St George, just outside Darlington. We have recently moved into a purpose built practice and we serve 5900 patients. We pride ourselves on delivering a high standard of care and excellent service to our patients.

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofsecretarial and clerical support to clinical staff and other members of thepractice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

Person Specification

Qualifications

• Good level of general education
• Excellent communications skills both written & verbal
• AMSPAR (or similar) diploma in General practice
• Knowledge of GP Clinical Systems
• Coding & summarising

Experience

• Experience in a customer focused role
• Experience in a GP practice or primary care
• Experience of systmOne

Other requirements

• Good Team Worker
• Smart Appearance
• Flexibility for cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.