Medical Reception Team Leader

Aspire Recruitment; Liverpool City Region; On-site; GBP 30,000; Full time

Job summary

A recognized GP practice in Liverpool is seeking a GP Practice Team Leader to join their management team. This role requires proven leadership experience in a primary care setting and strong EMIS Web skills. The successful candidate will oversee daily operations, manage staff, and support patient care, ensuring a positive patient-focused environment. This opportunity is ideal for those looking to take on a key leadership role in a supportive setting. Competitive salary and full-time hours included.

Qualifications

• Proven leadership or supervisory experience within a GP practice or primary care setting.
• Strong working knowledge and confidence with EMIS Web.
• Excellent organisational and communication skills.
• Ability to manage a busy workload and adapt to changing priorities.
• Professional, supportive, and proactive approach to teamwork.
• Strong IT skills, including Microsoft Office and NHS systems.

Responsibilities

• Lead and supervise the reception and administrative teams, providing training and support.
• Manage staff rotas and ensure adequate cover across surgery opening hours.
• Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.
• Use EMIS Web for appointments, reporting, and problem-solving.
• Support the Practice Manager with audits and data reporting.
• Handle escalated patient queries and complaints.
• Monitor and improve patient access and service quality.
• Uphold all confidentiality and information governance standards.

Skills

Leadership or supervisory experience

EMIS Web expertise

Organisational skills

Communication skills

Teamwork

IT skills, including Microsoft Office

Job description

GP Practice Team Leader

Location: Liverpool
Hours: Full-time, 37.5 hours per week (Monday Friday, 8:00am 6:00pm with one late evening)
Salary: £29,250 per annum (equivalent to £15.00 per hour)

About the Role

We are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team.

This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice s daily operations.

The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery.

Key Responsibilities

• Lead and supervise the reception and administrative teams, providing training, guidance, and ongoing support.

• Manage staff rotas and ensure adequate cover across surgery opening hours.

• Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.

• Use EMIS Web confidently for appointments, reporting, and problem-solving.

• Support the Practice Manager with audits, data reporting, and performance monitoring.

• Handle escalated patient queries and complaints in a professional and empathetic manner.

• Monitor and improve patient access and service quality.

• Uphold all confidentiality, information governance, and safeguarding standards.

Essential Requirements

• Proven leadership or supervisory experience within a GP practice or primary care setting.

• Strong working knowledge and confidence with EMIS Web.

• Excellent organisational and communication skills.

• Ability to manage a busy workload and adapt to changing priorities.

• Professional, supportive, and proactive approach to teamwork.

• Strong IT skills, including Microsoft Office and NHS systems.

Desirable

• Knowledge of QOF, recalls, and clinical reporting.

• Experience with patient triage systems and online access tools (e.g. AccuRx, eConsult).

• Understanding of NHS policies, compliance, and performance targets.

If you have the relevant experience and are looking for your next leadership opportunity please apply online today our team will be in touch to discuss your application.