Medical Administrator

NHS; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a highly organised Medical Administrator to provide vital administrative support. The role involves managing patient records, scheduling appointments, and acting as a liaison between patients and clinical staff. Candidates should have excellent communication skills and a strong attention to detail, as well as relevant qualifications in Business Administration. This position offers an opportunity to contribute positively to healthcare services.

Qualifications

• Strong organisational skills and ability to manage multiple tasks effectively.
• Experience in a healthcare administrative setting is essential.
• Proficient in handling confidential information.

Responsibilities

• Provide administrative support to clinical staff and manage appointments.
• Maintain accurate patient records in accordance with confidentiality policies.
• Act as a key point of contact for patient and external enquiries.

Skills

Excellent organisational skills

Ability to prioritise workload

Good communication skills

Attention to detail

Ability to work in a team

Good numeracy and literacy skills

Education

Business Administration Level 3 / T Level qualification

GCSE English or equivalent

AMPSPAR or BSMA Certificate in Medical Terminology

ICDL or equivalent experience

Tools

Audio transcription tools

Job description

We are looking for a highly organised and motivated Medical Administrator to join our team. In this vital role, you will provide administrative support to clinical staff, manage patient records, schedule appointments, and act as a key point of contact for patients and professionals. If you have excellent communication skills, attention to detail, and a passion for supporting healthcare services, we would love to hear from you.

Main duties of the job

• Provide comprehensive administrative support to clinical teams, including typing letters, reports, and clinical documentation.
• Schedule and manage patient appointments.
• Maintain accurate and up-to-date patient records in line with data protection and confidentiality policies.
• Act as a first point of contact for patient and external enquiries, handling telephone calls, emails, and correspondence professionally and sensitively.
• Support the coordination of meetings, including preparing agendas, taking minutes, and circulating documentation as required.
• Liaise with internal departments and external agencies to facilitate smooth communication and service delivery.
• Support data collection, reporting, and audits to ensure compliance with service standards and targets.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Experience of working as part of a team.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.
• Experience of general office routine and filing systems.
• Previous NHS experience of working in a Healthcare or Social Care administrative setting.
• Experience of Audio transcription.
• Previous experience in a Medical Secretarial role.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

The West of England Specialist Gender Identity Clinic