Medical Administrator

Crickhowell Group practice; Crickhowell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A busy medical practice in the Brecon Beacons is seeking a highly organised Medical Administrator to join its team. Responsibilities include providing secretarial support, managing appointments, and assisting the healthcare team. The ideal candidate will excel in communication, attention to detail, and confidentiality, while having a strong grasp of Microsoft Office. This is a valuable opportunity for those who thrive in busy environments and enjoy helping others.

Qualifications

• Ability to prioritise and organise workload.
• Flexible and adaptive work style.
• Ability to maintain confidentiality.
• Strong written and verbal communication skills.
• Professional and compassionate attitude towards patients and staff.

Responsibilities

• Provide general secretarial support to the organisation.
• Perform all clerical and administrative duties.
• Manage appointments and bookings as required.
• Establish and maintain filing systems for information.
• Assist with gathering of statistics and information.
• Provide cover during periods of sickness and annual leave.

Skills

Excellent communication skills

Attention to detail

Organisational skills

Ability to handle difficult situations

Medical Secretary experience

Knowledge of medical terminology

Tools

Microsoft Office

Job description

Crickhowell Group Practice is looking to recruit a highly organised and efficient Medical Administrator to assist our healthcare team in delivering patient care and administrative services. In this position there will be the requirement to deliver a variety of administrative duties. The ideal candidate will have excellent communication skills, attention to detail, and a strong understanding of confidentiality and office processes.

Main duties of the job

• To provide general secretarial support to the organisation.
• To perform all clerical and administrative duties.
• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required, including typing of letters, reports, patient referrals, minutes, memorandums, etc. accurately and with quality.
• Managing choose & book to make appointments, bookings, admissions as required, including e-Referrals.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance records.
• Respond as required to incoming Private Medical work requests, keeping a record of and liaising with the GP Partners for the timely completion of the work and ensuring payment.
• File patient records and correspondence.
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with appropriate queries.
• Utilising Lexicon or other dictation software as appropriate.
• To assist with gathering of statistics and information when required.
• To provide cover for members of the secretarial team during periods of sickness and annual leave.
• Any emergent secretarial duties as appropriate to the running of the practice.

About us

We are a busy practice set in the Bannau Brycheiniog (Brecon Beacons) National Park, made up of 7 doctors, 5 nurses and 2 Healthcare Assistants. If you enjoy working in a busy environment and in a role that has plenty of opportunities to help people this is the job for you. We are increasing our admin team and are looking for individuals who are great communicators, enjoy challenges and are hard working.

You will also be part of the team answering busy phone lines and email enquiries and providing support to our clinical team helping them manage their daily tasks. You will need to be comfortable working as a member of the team and also, for some of the time, working autonomously. Appropriate office attire is expected at all times and uniform blouses/shirts will be provided. Successful candidate will be able to work Thu‑Fri 0830‑1700. Experience in using multiple IT packages would be ideal, but as a starting point we are looking for people with a proven track record in using Microsoft Office software and email. Team members must be able to multi‑task; take down and pass on information clearly and accurately and possess a calm approach when carrying out their duties.

Qualifications

• Detailed knowledge of Microsoft Office.
• Ability to prioritise and organise workload.
• Ability to handle difficult situations in a calm, efficient and professional manner.
• Flexible and adaptive work style.
• Ability to maintain confidentiality.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Professional and compassionate attitude toward patients and staff.
• Medical Secretary experience.
• Understanding of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.