Matchday Ticketing & Fan Services Lead

Burnley Football Club; Burnley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional football club in Burnley is looking for a Ticketing Executive to provide exceptional customer service at the ticket office. The ideal candidate should possess previous customer service experience, excellent communication skills, and the flexibility to work evenings and weekends. Responsibilities include answering ticketing inquiries, managing ticket sales, and ensuring all related literature is disseminated effectively. This position is pivotal in enhancing the supporter experience and contributing to the Club's success.

Qualifications

• Previous experience in customer service is essential.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide excellent customer service at the ticket office.
• Handle ticketing inquiries via multiple channels.
• Print and distribute ticket literature timely.

Skills

Customer service experience

Excellent communication skills

Flexibility

Job description

A professional football club in Burnley is looking for a Ticketing Executive to provide exceptional customer service at the ticket office. The ideal candidate should possess previous customer service experience, excellent communication skills, and the flexibility to work evenings and weekends. Responsibilities include answering ticketing inquiries, managing ticket sales, and ensuring all related literature is disseminated effectively. This position is pivotal in enhancing the supporter experience and contributing to the Club's success.