Match day Managers

Aramark Ltd; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established catering service provider in the UK is looking for an experienced manager to oversee operations in the catering department. This role includes managing account implementations, scheduling staff, and ensuring high standards of service quality. The ideal candidate should have at least two years of onsite managerial experience in the catering or hospitality industry, excellent communication skills, and a strong customer service orientation. A college degree is required. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 2 years of onsite managerial experience in the catering industry.
• Familiar with catering standards and operations.
• Proficient English communication skills.

Responsibilities

• Manage account implementation of catering services.
• Oversee crew scheduling and attendance.
• Conduct safety training and manage inventory.

Skills

Customer service oriented

Good communication

Strong teamwork

Problem-solving

Ability to work under pressure

Education

College degree and above

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Responsibilities

• Assist with account management and establish and organize the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures.
• Manage the catering service routines during mealtime to ensure the smooth operations and make improvements in accordance with operation objectives.
• Manage the crew scheduling, shifting and attendance to ensure full support and good service in mealtime.
• Make ongoing improvement of the working efficiency and service quality.
• Conduct safety training to enhance safety awareness and provide a safe workplace.
• Manage inventory, tools and materials and fix assets and keep tableware and environment safe and clean.
• Keep good internal communication and collaboration, problem-solving oriented to ensure smooth operations.
• Establish good communication with clients and meet or exceed clients/customers requirements.
• Conduct training to improve service skills and capabilities; make good working journals and handover checklist.

Qualifications

• Education: College degree and above.
• Work Experience: Onsite managerial experience of at least 2 years in the catering industry, work experience in a large-scale property company, five-star hotel or customer service management is preferred.
• Vocational Qualifications: Familiar with the working procedure and standard in catering, coffee shop; familiar with professional service system and operations.
• Computer & Language: Proficient use of MS Office (Excel, Word, PowerPoint) and certain ability in English.
• Competency:
  • Customer service oriented. Good communication with customers. Strong spirit of teamwork.
  • Ability to work under pressure and deal with complicated problems. Be able to provide quick, effective, and creative solutions to problems.
  • Effective capability of implementation, be flexible.
  • Integrity and high sense of responsibilities, work enthusiasm, professional dedication. Drive for excellence.

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com