Master Diagnostic Support Technician

Thorn Baker Industrial; Remote; GBP 40,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Master Diagnostic Support Technician in Heanor, UK. This phone-based role involves providing remote technical support, diagnosing complex automotive faults, and collaborating with internal teams to resolve issues effectively. The ideal candidate has over 5 years of experience in the automotive industry, an excellent understanding of vehicle electronics, and is comfortable in a team-oriented environment. This position offers a competitive salary and various benefits, including holiday entitlement and gym access.

Benefits

£40,000 - £45,000 per annum

32 days holiday per year

Access to a fully equipped company gym

Free uniform and PPE

Excellent long-term career progression

Free takeaway meal every Friday

Qualifications

• 5+ years of experience in the automotive industry.
• Comfortable working in a phone-based technical environment.
• Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.

Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning and data interpretation.
• Maintain accurate records of support cases and technical findings.

Skills

Technical problem-solving

Diagnostic experience

Understanding of vehicle electronics

Team-oriented

Job description

Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire.

About the role

You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently

Highlights and Benefits

• £40,000 - £45,000 per annum
• Monday - Friday 9:00am – 17:30pm
• 32 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Free uniform and PPE
• Excellent long-term career progression within a growing technical support division.
• Free takeaway meal every Friday

Key Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
• Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
• Collaborate with internal technical departments to resolve customer issues efficiently.
• Maintain accurate records of support cases and technical findings.

Essential

• Master Technician / Diagnostic Technician
• Technical Support Specialist / Technical Helpline Advisor
• 5+ Years of experience in the automative industry
• Comfortable working in a phone-based, team-oriented technical environment
• Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

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