Marketing Operations Lead

British Gas; Eton Wick; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading UK energy provider is seeking a Marketing Operations Lead to optimise marketing processes and deliver operational excellence. This role involves managing marketing financial forecasting, agency relationships, and process improvements. Candidates should have proven experience in marketing operations, strong analytical skills, and the ability to build collaborative relationships. Flexibility is offered with hybrid working, requiring office presence once a week in London.

Qualifications

• Proven experience in marketing operations and cross-functional project leadership.
• Expertise in managing and forecasting multi-channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.
• Skilled in building collaborative relationships with stakeholders and partners.
• Ability to streamline processes and ensure governance and efficiency.

Responsibilities

• Lead marketing financial forecasting and budget management.
• Manage agency relationships, scopes of work, and performance against KPIs.
• Drive process improvements and standardised ways of working.
• Provide clear, data-driven reporting to enhance ROI.

Skills

Marketing operations experience

Cross-functional project leadership

Budget management

Analytical skills

Stakeholder management

Process improvement

Job description

Marketing Operations Lead

Location: London / Windsor (FlexFirst hybrid working)

Overview

The Chief Customer Office drives commercial growth across Centrica Retail through exceptional customer experiences and compelling product and service propositions.

We're seeking a strategic Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all UK retail brands, including British Gas and Hive. This role focuses on planning, execution, and efficiency‑ensuring marketing budgets and agency partnerships deliver maximum impact.

Expect to be in London once a week in the office.

About the role

Lead marketing financial forecasting and budget management, partnering with finance to track and optimise spend.

Manage agency relationships, scopes of work, and performance against KPIs.

Drive process improvements and standardised ways of working across marketing, finance, procurement, and legal.

Provide clear, data-driven reporting to inform decisions and enhance ROI.

What We're Looking For

• Proven experience in marketing operations and cross-functional project leadership.
• Expertise in managing and forecasting multi-channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.
• Skilled in building collaborative relationships with stakeholders and partners.
• Ability to streamline processes and ensure governance and efficiency