Managing Consultant/Senior Manager - Energy Transition & Utilities (Energy Retail)

Capgemini; Glasgow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm is looking for a Managing Consultant / Senior Manager to join their Energy Retail team in Glasgow. In this role, you will leverage your deep knowledge of the GB retail energy market, guiding clients through complex transformation programmes, enhancing customer experiences, and driving operational improvements. The ideal candidate will have experience managing teams, delivering technology-driven solutions, and achieving business development targets. If you're ready to shape the future with innovative strategies and solutions, apply today!

Benefits

Flexible benefits options

Wellbeing initiatives

Mental Health Champions

Qualifications

• Experience in the GB retail energy market with industry suppliers.
• Proven change delivery in complex environments.
• Experience in leading teams and business development.

Responsibilities

• Lead complex transformation programmes and cross-functional teams.
• Drive operational improvements and enhance customer experience.
• Consult and advise clients on market changes and strategic solutions.

Skills

Team management

Customer Experience Strategy

Operational improvements

Business development

Technology-driven transformation

Job description

Overview

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your role

As a Managing Consultant / Senior Manager, you'll bring consulting or relevant industry experience.

You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations and programmes that are in scope.

You will bring personal experience of delivering change in a hands-on way, leaders in our business roll up their sleeves and play an active role in solving clients' challenges.

You will have proven experience in one or more of the following key areas of expertise:

• Experience managing teams and multiple workstreams in complex delivery environments, fostering practice development, team building, and mentoring junior colleagues.
• Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:
  • Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives.
  • CX Platforms & Associated Technologies: Expertise in CRM and Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains.
  • Operational and Service Improvements: Driving efficiency and performance through new ways of working, process redesign, operating model transformation, and organisation design to support future growth and regulatory compliance.
  • Managing Industry Change: Supporting clients through significant market and regulatory changes, enabling them to adapt quickly and capitalize on new opportunities while maintaining business continuity
• Demonstrated ability to leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers. Skilled in identifying opportunities for Capgemini to harness these innovations to accelerate delivery and enhance business outcomes.
• Business development experience driving the development of new business in the market. Utilising a combination of our organisation's broader pre-existing relationships, company relationships and your own network, you'll generate new business.

Your profile

As a Managing Consultant / Senior Manager in our Energy Retail team, you will play a pivotal role in shaping and delivering complex transformation programmes-guiding clients from strategy through to execution. Acting as a trusted advisor, you'll influence senior stakeholders, lead cross-functional teams, and ensure solutions are both innovative and practical. Your leadership will help organisations navigate disruption and build resilient, future-ready operations.

You'll be ready to lead the delivery of complex transformation programmes for large organisations, while actively leading business development and the growth of our practice.

You will work closely with clients to tackle their biggest challenges, including optimising customer journeys, designing and delivering change roadmaps, and aligning business and technology transformation. Your focus will be on driving operational improvements, enhancing customer experience, and strengthening market competitiveness.

You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers, alongside a strong blend of consulting and industry expertise in delivering technology-driven transformation programmes.

Our support spans traditional energy retail market challenges-billing, CRM, debt management and operational & cost optimisation-while also enabling innovation through leveraging emerging technologies such as agentic AI, helping clients position themselves as market leaders.

As part of your role, you will have the opportunity to contribute to the business and your own personal growth, through the following areas:

• Business Development - Lead proposals, RFPs, bids, proposition development, client pitches and hosting at events.
• Practice Development - Lead activities to develop the Energy Transition & Utilities practice, such as creating thought leadership, driving operations, recruitment, team events & people development
• Learning & development - Access training and certifications to support your career growth and align with evolving business needs.

What you\'ll love about working here

You\'ll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact-whether you\'re shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day.

Need to know

At Capgemini we don\'t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It\'s something we\'re really serious about. In fact, we were even named as one of the world\'s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you\'ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.