Manager Field Engineering EMEA

Circle Internet Services Inc.; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading continuous integration platform is looking for a Field Engineering Manager to drive technical excellence and customer success. This role combines hands-on client engagement with team leadership across EMEA, requiring strong technical skills and a collaborative mindset. Candidates should have 5+ years in field engineering and experience mentoring teams. This position offers a comprehensive benefits package and emphasizes the importance of flexibility and team support in the fast-paced DevOps environment.

Benefits

Generous paid time off

Holistic mental health support

Comprehensive benefit package

Qualifications

• 5+ years of experience in field engineering or technical customer-facing roles.
• 2+ years of experience in leading technical teams.
• Strong technical background in software development and DevOps practices.

Responsibilities

• Engage with customers in a technical capacity, delivering solutions.
• Lead and coach a distributed field engineering team.
• Coordinate operational activities and work plans across time zones.

Skills

Technical customer-facing engagement

Team leadership

Communication and presentation skills

Organizational skills

DevOps knowledge

Collaboration

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

CI/CD tools

Cloud technologies

Job description

We prioritize the health and wellbeing of our employees through our comprehensive benefit package, including generous paid time off to rest and recharge, holistic mental health support, and benefits covering employees up to 100%.

What does it mean to work at CircleCI? For us, flexibility is key.

CircleCI is looking for a Field Engineering Manager to join our EMEA team in a player‑coach role, combining hands‑on client engagement with team leadership to drive technical excellence and customer success in the DevOps and CI/CD space.

Summary

As the Field Engineering Manager for EMEA, you will operate in a player‑coach capacity where you will learn firsthand how CircleCI technology supports customer requirements while managing and coaching the existing team. Based in EMEA and working with staff across various European countries, you will balance direct client‑facing technical work with leading a distributed team of field engineers. This role requires rolling up your sleeves to deliver technical solutions alongside your team while providing guidance, mentorship, and operational coordination.

What You'll Do

• Actively engage with customers and partners in a hands‑on technical capacity, delivering solutions, conducting technical presentations, and supporting proof‑of‑concepts
• Lead and coach a distributed field engineering team across EMEA, providing day‑to‑day guidance and professional development
• Build deep knowledge of CircleCI technology through direct customer engagement and technical delivery work
• Support both pre‑sales and post‑sales activities, working alongside your team to provide technical expertise and advisory services
• Coordinate operational activities and work plans for the EMEA field engineering function, ensuring effective execution across time zones and locations
• Develop and share best practices to optimize team effectiveness and customer satisfaction across the region
• Foster collaboration within the distributed EMEA team and with cross‑functional partners including sales, customer success, and product teams
• Provide mentorship and coaching to team members, supporting their technical growth and career development
• Monitor team performance and customer engagement, identifying opportunities for continuous improvement
• Contribute to process improvements and operational efficiency initiatives
• Manage resource coordination and capacity planning to meet regional objectives
• Ensure quality standards and performance requirements are met for technical deliverables

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of experience in field engineering, solutions engineering, or technical customer‑facing roles within the technology industry
• 2+ years of experience coaching, mentoring, or leading technical team members
• Strong hands‑on technical background with expertise in software development, DevOps practices, CI/CD workflows, and cloud technologies
• Demonstrated ability to balance individual contributor work with team leadership responsibilities
• Proven track record of driving customer success through technical solutions and collaboration
• Excellent communication and presentation skills, with experience engaging technical and business audiences at various organizational levels
• Strong organizational skills with ability to manage multiple priorities across a distributed team environment
• Experience working effectively across different European countries and time zones
• Willingness to be a working team manager who remains actively involved in client‑facing technical delivery
• Knowledge of current trends in DevOps, CI/CD, and software delivery
• Collaborative mindset with ability to build relationships across cross‑functional teams
• Customer‑focused approach with passion for technical excellence and continuous improvement
• Based in EMEA with authorization to work in your country of residence

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most‑used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture‑backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.