Manager, DC Operations

LFC Foundation; Telford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious sports organization in Telford is seeking a Manager for their DC Operations. The role involves overseeing all warehouse operations, managing shifts, and ensuring compliance with health and safety regulations. Candidates should have extensive experience in distribution centre management, a collaborative approach, and strong communication skills. This full-time permanent position offers 35 hours per week and a range of benefits including a contributory pension scheme and exclusive discounts.

Benefits

Contributory pension scheme matching up to 5.5%

Life Assurance Cover

Free financial guidance and mortgage advice

Car salary sacrifice scheme

Cycle to Work scheme

Exclusive shopping discounts & cashback

Medicash Health Cash Plan

Volunteering opportunities

Special LFC perks including retail discounts

Qualifications

• Extensive experience in distribution centre management within a large retail organisation.
• Ability to inspire and guide teams, creating a culture of accountability.
• Sound IT knowledge and ability to thrive in a fast-paced environment.

Responsibilities

• Oversee warehouse operations, ensuring performance meets service level agreements.
• Manage and coach supervisors, fostering a positive working environment.
• Monitor shift KPIs: productivity, quality, accuracy, safety, cost.

Skills

Leadership

Operational Management

Communication

Analytical Skills

Flexibility

Education

Desired degree-level education

Tools

WMS Systems

IT Knowledge

Job description

About The Role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Manager, DC Operations.

In this role you will oversee all aspects of warehouse operations, ensuring inbound, outbound, stock replenishment, and production activities run safely, accurately, and on schedule. Leading a team of Supervisors, they monitor performance, resolve operational challenges, and optimise workforce allocation to meet service level agreements. This role drives a culture of accountability and operational excellence, translating site objectives into actionable plans and maintaining seamless continuity across all shifts, seven days a week.

What will you be doing?

Day-to-Day Operational Management

• Ensure smooth running of daily warehouse operations across AM and PM shifts, 7 days a week.
• Deliver outbound fulfilment (B2C, B2B, retail store replenishment, and production/personalisation) to required service levels.
• Oversee inbound activities: goods receipt, put away, returns, and stock replenishment.
• Manage workflow and resource allocation in real time, flexing labour to meet volume demands.
• Resolve operational issues on-shift, escalating where required.

Stock Control & Accuracy

• Ensure all stock handling (goods-in, put away, picking, replenishment, returns) is completed accurately and in line with WMS processes.
• Monitor and drive stock accuracy on shift through cycle counts, location checks, and timely reconciliation of errors.
• Investigate stock discrepancies or damages, ensuring corrective actions are taken and learnings shared with teams.
• Support loss‑prevention measures by enforcing scanning compliance, secure handling, and exception reporting.
• Provide shift‑level reporting on stock issues to the Senior Manager and Inventory Control team.

Shift Team Leadership

• Directly manage and coach supervisors across AM/PM shifts, fostering accountability and consistent leadership standards.
• Ensure clear communication of daily priorities, targets, and performance results to teams.
• Drive engagement and motivation, creating a positive and safe working environment.
• Function as the escalation point for people and operational matters during shift hours.

Performance & Continuous Improvement

• Monitor and report on shift KPIs: productivity, quality, accuracy, safety, cost.
• Lead daily shift handovers, ensuring seamless continuity between AM and PM operations.
• Identify process bottlenecks or issues impacting service, implementing immediate corrective actions.
• Contribute to continuous improvement initiatives, supporting the Senior Manager in embedding changes.

People Management & Development

• Support supervisors with recruitment, onboarding, training and development of warehouse colleagues.
• Manage performance, absence, conduct and shift‑level ER/HR matters in partnership with HR.
• Foster a culture of accountability, ensuring supervisors effectively manage their teams.
• Support succession planning by developing supervisors and potential future leaders.

Health & Safety & Compliance

• Ensure compliance with all H&S policies and legal requirements on-shift.
• Conduct daily safety checks and audits (e.g., PPE usage, equipment inspections, housekeeping).
• Ensure all incidents/near misses are reported, investigated and actions are closed out.
• Monitor adherence to stock handling, scanning and loss‑prevention processes.

Operational Communication

• Provide accurate and timely reporting of shift performance to the Senior Manager.
• Function as the first line of communication between floor‑level teams and site leadership.
• Support customer or stakeholder visits as required, representing the operation during shift activity.

Who are we looking for?

To be successful for this role you will be an experienced leader with a strong background in distribution centre management within a large retail organisation. Ideally, you’ll have previous experience overseeing complex operations and driving performance through effective leadership. Your ability to inspire and guide teams will be key to creating a culture of accountability and operational excellence.

You’ll bring extensive retail operations knowledge and a collaborative approach, along with excellent communication skills and a strong teamwork ethic. Attention to detail and an analytical mindset are essential, along with sound IT knowledge. Flexibility and adaptability will help you thrive in a fast‑paced environment where priorities can change quickly.

To really stand out, you may also have a desired degree‑level education, experience as a PVX WMS super user and familiarity with automated or system‑driven environments.

Why should you apply?

This is a full‑time permanent role working 35 hours per week. Your main base will be our Distribution Centre.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Benefits

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support

• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.