Manager, Business & Process Analysis

Holland America Line Inc; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise company in the United Kingdom is seeking a Business & Process Analysis Manager to support technological advancements and lead a high-performing team. This full-time, fixed-term role requires expertise in Business Analysis techniques and managing complex projects. With a focus on developing Business Analysts, you will ensure best practices within the Digital Technology Office. Benefits include employee discounts, annual bonuses, and a contributory pension scheme.

Benefits

Employee Discounted Cruising

Annual bonus

Extensive learning opportunities

Employee Assistance programmes

Company paid private medical and dental insurance

Qualifications

• Expertise in industry-standard Business Analysis techniques and frameworks.
• Strong experience in modelling complex business processes and defining/documenting requirements.
• Ability to assess feasibility and relevance of proposed technical and business changes.

Responsibilities

• Performing Business Analysis duties for strategic programmes.
• Leading Business Analysis activities for large projects.
• Managing and developing a team of Business Analysts.

Skills

Business Analysis techniques

Complex business process modelling

Resource planning

Requirements documentation

Job description

Carnival UK is in search of a people focused Business & Process Analysis Manager, who is crucial in supporting our technological direction and nurturing a high-performing team. Your responsibilities will include:

Responsibilities

• Performing Business Analysis duties, adding value to strategic programmes and change initiatives.
• Leading and delivering Business Analysis activities for large and complex projects, working with the business to ensure scope and requirements are captured, documented, and signed off.
• Managing and developing a team of Business Analysts through coaching, mentoring, and training and development programs whilst nurturing a culture of continuous improvement.
• Overseeing and enforcing best practices, tools, and templates for Business Analysis, while managing key stakeholder relationships across functions within the Digital Technology Office (DTO) and Carnival UK business departments.
• Contribute to DTO Business Analysis community of practice activities to ensure knowledge is shared across all BA teams, functions and programmes within the DTO.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a fixed term basis for 6-months. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

• Expertise in industry-standard Business Analysis techniques and frameworks (such as BCS (formerly ISEB) Business Analysis techniques).
• Strong experience in modelling complex business processes and defining/documenting requirements.
• Ability to assess feasibility and relevance of proposed technical and business changes.
• Proficiency in resource planning, scheduling, and matching BAs to projects within a matrix environment.
• The ability to look strategically across a portfolio of business analysis requirements and tactically to support business analysis at activity level.

About You: A Catalyst for Change

• Self-Mastery: Reflects on impact, learns from experience, and acts to continuously improve.
• Engage & Empower: Coaches others, invites input, and creates an environment where people do their best work.
• Improve & Innovate: Identifies and implements useful ideas that enhance guest or people experience.
• Accountability & Commerciality: Displays a can-do attitude, takes responsibility for decisions, and considers commercial impact.

Why Join Us?

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.