Receptionist

Cranbrook Surgery; Ilford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Cranbrook Surgery in Ilford is seeking a friendly Receptionist/Administrator to join our busy GP team. You will be the first point of contact for patients, manage appointments, handle telephone enquiries and perform essential administrative duties with discretion and care.

We value organised, proactive individuals with good IT skills and experience in GP settings, preferably EMIS Web. The role supports the Practice Manager and clinical staff to ensure a smooth, professional patient experience.

Qualifications

• Previous experience working in a GP surgery.
• Strong communication, organisation and IT skills.
• Knowledge of GP clinical systems (preferably EMIS Web).

Responsibilities

• Welcome patients and manage appointments and telephone enquiries.
• Maintain accurate patient records and process correspondence.
• Provide general administrative support to GPs and clinical staff.
• Support the Practice Manager with daily operations and staff records.
• Maintain confidentiality and follow NHS policies and procedures.

Skills

Communication

Organisation

IT skills

Tools

EMIS Web

Job description

Join our friendly team at Cranbrook Surgery and make a real difference to our patients and local community. We are looking for a welcoming, organised and motivated Receptionist/Administrator with previous GP surgery experience, who enjoys helping people and working as part of a supportive team. You will be the first point of contact for patients, assisting with appointments, telephone enquiries and essential administrative tasks, while also supporting the Practice Manager with the day-to-day running of the surgery. This is a rewarding opportunity to use your existing skills, develop your experience and contribute to delivering a high-quality service to our patients. You will welcome patients, manage appointment bookings and telephone enquiries, maintain accurate patient records, process incoming correspondence and support the clinical team with daily administrative tasks. You will also assist the Practice Manager with general administration, staff communication, record keeping, updating policies and procedures, monitoring training records and supporting practice operations. You will help ensure patient information is handled confidentially and that the practice runs smoothly, providing a friendly, professional and helpful service to patients and colleagues. Cranbrook Surgery is seeking a friendly, organised and reliable Receptionist/Administrator with previous GP surgery experience to join our busy team in Ilford.

Main Duties:

• Welcome patients and manage appointments and telephone enquiries.
• Maintain accurate patient records and process correspondence.
• Provide general administrative support to GPs and clinical staff.
• Support the Practice Manager with daily operations, staff records, training records and administrative tasks.
• Maintain confidentiality and follow NHS policies and procedures.
• Provide a professional, helpful and compassionate service to patients.

Essential Requirements:

• Previous experience working in a GP surgery.
• Good communication, organisation and IT skills.
• Knowledge of GP clinical systems, preferably EMIS Web.
• Ability to work independently and as part of a team.
• A professional, flexible and confidential approach.