Major Incident Manager - Banking

JR United Kingdom; Derby; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the banking sector is looking for a Major Incident Manager to enhance incident management practices. This role focuses on overseeing high-priority incidents, promoting effective communication, and utilizing data for improvements. Ideal candidates should have a strong background in ITIL and experience in managing technical incidents within diverse teams.

Qualifications

• Experience in incident management and leading incident resolution.
• Skilled in data-driven analysis and trends identification.

Responsibilities

• Own and improve incident management policies and processes.
• Manage high-priority incidents with focus on communication and SLA adherence.
• Perform root cause analysis of problems.

Skills

ITIL practices

Root cause analysis

Data analysis

Communication

Education

ITIL certification

Job description

Major Incident Manager - Recent Banking experience

The client is seeking a strong Incident Manager with expertise in incident processes.

This role involves supporting the delivery of backlogs and improving incident management practices.

About You:

• You are passionate and driven about delivering high-quality technology services.
• You are a clear and confident communicator, experienced in leading diverse teams through complex technical incident resolutions.
• You prioritize the customer's impact during technical incidents.
• You are well-versed in ITIL practices and hold relevant qualifications.
• You have experience in root cause analysis techniques beyond incident resolution.
• You are skilled in working with data, identifying trends, and taking proactive measures.

About The Role:

• Own, manage, and continually improve incident and problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical escalation, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.