Major Incident Manager - Banking

JR United Kingdom; Northampton; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company seeks a Major Incident Manager for its banking sector in Northampton. You will be responsible for managing high-priority incidents, driving improvements in incident management policies, and supporting incident resolution with a customer-focused approach. Ideal candidates will possess strong communication skills and ITIL qualifications.

Qualifications

• Experienced in leading diverse teams through complex technical incidents.
• Proficient in working with data to identify trends.
• Passionate about delivering high-quality technology services.

Responsibilities

• Own and improve incident and problem management policies.
• Manage high-priority incidents with technical escalation.
• Facilitate root cause analysis of problem records.

Skills

Incident process skills

Root cause analysis

Communication

Customer-focused

Data analysis

Education

ITIL qualifications

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Northampton

Client:

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is seeking a strong Incident Manager with incident process skills to support the delivery of backlogs.

About You:

• Passionate and driven about delivering high-quality technology services.
• Clear and confident communicator, experienced in leading diverse teams through complex technical incidents.
• Customer-focused, keeping the impact of incidents at the forefront.
• Well-versed in ITIL practices with relevant qualifications.
• Experienced in root cause analysis techniques.
• Proficient in working with data to identify trends and take proactive measures.

About The Role:

• Own and improve incident and problem management policies, processes, and procedures.
• Manage and drive high-priority incidents with proactive communication, technical escalation, and SLA adherence.
• Facilitate root cause analysis of problem records.
• Use data and trending to identify recurring incidents and raise proactive problem records.