Major Incident Manager - Banking

JR United Kingdom; Leicester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is seeking a Major Incident Manager with a strong background in banking IT. The role involves managing and improving incident management processes while ensuring high-quality communication with stakeholders and adherence to SLAs. Suitable candidates are driven to provide high-quality technology services and possess ITIL qualifications.

Qualifications

• Experience in managing incidents and resolving complex situations.
• Background in ITIL practices with related qualifications.
• Ability to work with data and implement proactive measures.

Responsibilities

• Own and improve Incident & Problem management processes.
• Manage high-priority incidents with a focus on SLA adherence.
• Facilitate root cause analysis for recurring issues.

Skills

Communication

Leadership

Root Cause Analysis

Proactive Problem Solving

Data Analysis

Education

ITIL Certification

Job description

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You have experience in root cause analysis techniques.
• You are used to working with data, spotting trends, and taking proactive actions.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.