Major Incident Manager - Banking

JR United Kingdom; Cheltenham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Une opportunité excitante pour un Manager d'Incidents possédant une expérience récente dans le secteur bancaire. Le candidat idéal sera responsable de la gestion et de l'amélioration continue des processus de gestion des incidents et des problèmes. Recherchant une personne passionnée, capable de diriger des équipes diversifiées et de communiquer efficacement avec les parties prenantes, cette position est axée sur la qualité des services technologiques.

Qualifications

• Passionné par la livraison de services technologiques de haute qualité.
• Expérience dans la résolution d'incidents techniques complexes.
• Compétent dans l'utilisation de l'analyse de données pour identifier les tendances.

Responsibilities

• Gérer et améliorer les politiques et procédures de gestion des incidents.
• Communiquer proactivement avec les parties prenantes durant les incidents.
• Utiliser des données pour identifier des enregistrements de problèmes récurrents.

Skills

Communication

Analyse des causes

Management d'incidents

Education

Qualifications ITIL

Job description

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.