Major Incident Manager - Banking

JR United Kingdom; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

Une entreprise dynamique recherche un Major Incident Manager passionné pour rejoindre leur équipe. Le candidat idéal apportera une expertise en gestion des incidents, avec une capacité à maintenir une communication efficace avec les parties prenantes. Ce rôle nécessite des connaissances solides en pratiques ITIL et en analyse des causes profondes, visant à améliorer les services technologiques dans un environnement bancaire.

Qualifications

• Expérience dans la gestion des incidents bancaires.
• Connaissance des pratiques ITIL et expérience en analyse des causes profondes.
• Capacité à travailler avec des données et à repérer des tendances.

Responsibilities

• Gérer et améliorer les processus de gestion des incidents et des problèmes.
• Diriger les incidents prioritaires, en respectant les SLA.
• Faciliter l'analyse des causes profondes en utilisant diverses techniques.

Skills

Gestion des incidents

Communication

Analyse des causes profondes

Gestion des parties prenantes

Education

Qualifications ITIL

Job description

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You have experience in root cause analysis techniques.
• You're used to working with data, spotting trends, and taking proactive actions.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.