Major Incident Manager - Banking

JR United Kingdom; Cardiff; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the banking sector is seeking a Major Incident Manager in Cardiff. The ideal candidate will lead incident resolution efforts, improve management policies, and utilize data analysis to identify patterns and proactively solve issues. Strong ITIL knowledge and effective communication skills are essential for this role.

Qualifications

• Strong experience in incident management within banking.
• Well versed in ITIL practices and qualifications.
• Experience in root cause analysis techniques.

Responsibilities

• Own and manage Incident & Problem management policies.
• Drive progression of high priority incidents.
• Facilitate root cause analysis of problems.

Skills

Incident process skills

Technical incident resolution

Data analysis

ITIL practices

Job description

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Major Incident Manager - Banking, Cardiff

Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with Incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

• Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
• Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence
• Facilitate root cause analysis of problem records using a variety of techniques
• Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records